Training Course:ITIL Practitioner - Release & ControlSchool/Trainer:Computer Corner, Inc.
Albuquerque, New Mexico, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organizations to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focused Services Framework.
Objectives
To provide students with practical guidance on the design and implementation of an integrated end-to-end Configuration Management, Change Management and Release Management process based on proven industry best practice guidelines.
Who should attend?
The course is suitable for anyone involved in the Configuration, Change and Release Management processes and offers a natural career development path for practitioner staff who already hold the Foundations Certificate.
Structure
The course is based on the Configuration, Change and Release Management processes described in the OGC’s Best Practice Guidelines for Service Support book. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Content
Topics covered include:
Introduction to Service Management with an emphasis on how the three core processes interface between each other and how they interface to other Service Management processes
Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
The four stages of Configuration Management: identification, control, status accounting and verification
Implementation and Maintenance of the Configuration Management Database (CMDB)
Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
The normal and urgent change process lifecycle, including prioritization, impact assessment and resource assessment
The role of the Change Advisory Board
Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
Setting up a definitive software library
Releasing and implementing new hardware and software components
Using a CMDB to manage the incident, problem, change lifecycle
Certifications
The course forms part of the EXIN Practitioner qualification program. The qualification is based on a combination of in-course assessment and multiple choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the EXIN Practitioner Certificate in IT Service Management Release and Control.
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Please go to the school's official website for training price and schedule:
http://www.compcorner.com
Phone:(800) 611-1840
School Address:
Computer Corner, Inc.
4410 Menaul Blvd Ne
Albuquerque, NM 87110
505-881-2333
Jobs & Resumes: Albuquerque
Houses & Roommates: Albuquerque
Other training courses offered by Computer Corner, Inc.:
Illustrator CS2
InDesign CS2
PageMaker 7.0
Photoshop CS2
Fireworks
Flash
Microsoft Publisher 2003
Quark Xpress 5.0
Visio 2003
ITIL Foundations
ITIL Practitioner - Support & Restore
Java Developer
Java Programming
Novell CNA/CNE Boot Camp
MCSA/MCSE Security & Novell Certified Linux Professional 10 Boot Camp
Netware 6.5 Certified Novell Administrator (CNA)
Netware 6.5 Certified Novell Engineer (CNE)
Novell Certified Linux Engineer 10 Boot Camp
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