Customer Service: Strategies and Implementation

HEC Montréal Business school
Montreal, Quebec, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This program deals with customer relationship management (CRM), from planning to implementation. It caters to executives, managers and professionals who have CRM-related responsibilities, from a strategic, analytic or management perspective. It is designed provide a comprehensive, coherent approach to ensuring satisfaction and loyalty, in keeping with available resources and budgets. The content will include numerous practical examples to illustrate not only what has to be done, but the different ways it can be accomplished. All of the relevant aspects of CRM will be covered.

...''

Phone:514 340-6000

School Address:

HEC Montréal
3000 Chemin de la Côte-Sainte-Catherine
Montreal, Quebec, Canada H3T 2A7


Jobs & Resumes: Montreal
Houses & Roommates: Montreal

Investments: Profitability and Risk Analysis
Corporate Appraisal
Business Intelligence
Project Management: Methodologies and Tools
Managing Performance with the Executive Dashboard
Fostering Accountability Through Delegation: Accommodating All Generations of Co-Workers
Selection Interview
Managing Employees Successfully
Leadership: Personal Profile and Action Plan
Team-Building Skills: The Seven Drivers of Commitment
Negotiations Within a Sales Context
Selling to Corporate Clients
Recruiting and Interviewing Sales Representatives
Managing Innovation and Marketing New Products
New Trends in the Retail Industry
E-Marketing Strategies that Target Consumers
Relational Challenges in Customer Service
Time Management
Telemarketing

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: This website holds more than 300,000 training course records worldwide, with hundreds of new postings daily. All services in this website are free!