Quality Management

Open University Business School
Milton Keynes, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' On the one hand, quality is the collective name given to a set of practical tools and methods that work well and make sense; on the other, it is a concept that brings about change, sometimes rendering acceptable improvements that would be resisted if they were introduced in the name of cost cutting or greater productivity. This duality, which gives quality its strength, is explored in the course. The course does teach the various modern approaches to quality management, but it also suggests a means founded on systems techniques appropriate to the needs of individual organisations, linking these techniques coherently rather than emphasising any single approach. The course is for anyone who is interested in improving organisational performance by managing quality more effectively; it is not confined to particular areas of commerce, industry or the public sector.

The course is subject to continual development and enhancement, so it may differ somewhat in content and structure from the outline given here.

Approaches to quality Quality management over the past decade; different approaches to quality; organisational implications of the total quality approach; application of systems thinking to quality management; legislation.

Quality economics Quality cost models; obtaining and processing cost information; using cost information to improve quality performance; satisfying customers while reducing costs.

Quality information What is quality information? Where does it come from? Why is it needed? How should it be used? The ISO 9000 series; other quality standards; auditing; selecting and managing suppliers.

Human aspects of quality Historical view of people and quality; engaging employees in assuring quality.

Statistics for quality Graphical presentation of data; summary measures; probability; probability distributions; significance testing.

Design and quality Design and innovation. Designing for quality: techniques and methods.

Reliability and testing Testing products and services; test specifications; test planning; test methods and facilities; economic advantages. Reliability of products and software reliability �modelling and prediction.

Inspection Why inspection may be needed; what to inspect and how much inspection to carry out; which sampling and inspection methods to use; effectiveness of inspection.

Statistical process control Detecting and measuring variation in processes; charts for variables; charts for attributes; cumulative sum techniques.

Quality improvement Simple and sophisticated ways of improving quality; generating ideas for improving quality; analysing failure; problem-solving methods.

Evaluating and looking forward Strengths and weaknesses of approaches to quality; ideas and methods allied to quality management; the prospects for quality management.

...''

Phone:+44 (0)845 300 60 90

School Address:

Student Registration & Enquiry Service
The OU Business School
The Open University
PO Box 197
Milton Keynes
MK7 6BJ
UK

Jobs & Resumes: Milton Keynes
Houses & Roommates: Milton Keynes

international finance and investment
public management and social enterprise
Managing customers and quality
fast forward in Spanish
Nouvel envol
Nouvelles mises au point
Community safety, crime prevention and social control
Creativity, innovation and change
Environmental valuation and policy
Managing knowledge
Strategic management in life sciences and healthcare
Supply chain innovation, strategy and management
Marketing

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