Services and Client Relations Management

Reims Management School
Reims, France

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Specialized Master’s in Services and Client Relations Management allows participants to build and develop relationships with their clients by multiplying the forms of contact and interactions, thus improving commercial performance.

Service providers make up 65% of all businesses. This Specialized Master’s will allow students to thoroughly understand the specific characteristics and issues of service companies.

Participant profile:

Professionals: Gain skills in order to be rapidly promoted to a high-level post (upper management) in services and client relations management.

Recent management graduates: Gain specialized skills in the field of services management to find a post with a significant level of responsibility.

The program includes approximately 337 hours of instruction:

Courses are taught mainly in French.

Integration Seminar: 14 hours
Basics: 35 hours
Service Strategy: 42 hours
Service Operations: 56 hours
Relationship Marketing and Client Relationship Marketing: 154 hours
Management in 2 Industries: 36 hours
Defense
Professional Thesis
...''

Phone:+33 (0)3 26 77 47 47

School Address:

59, Rue Pierre Taittinger
B.P. 302
51061 REIMS Cedex - France


Jobs & Resumes: Reims
Houses & Roommates: Reims

Executive MBA
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International Financial Analysis
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