Service Leadership

Warwick Business School
Coventry, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Warwick Diploma in Service Leadership will give you a critical understanding of the design and delivery of service leadership within a variety of organisations. It will enable you to become a more effective manager and leader through the application of best practice in customer service.

The study programme addresses the vocational and developmental needs of practising middle and senior managers of customer facing operations. You will learn how to manage operations to meet both business objectives and customer needs.

The course strikes an ideal balance between work and study; because of its modular format it doesn’t require long periods away from work. The study programme, which commences in November, consists of eight three-day modular workshops held over 18 months.

The study programme is practically orientated with knowledge, skills, and projects being applied directly to your workplace. All the knowledge and learning contained in the workshops, assignments, and reviews translate into improved ways of working that are directly beneficial both to you and your employer.

You will study eight core modules and complete eight short work-based assignments. Your studies conclude with a work-based project in which you will implement a service improvement plan as part of your organisation’s overall business strategy.

The study modules ensure you develop a rounded understanding of business and management:

Personal Development, Effectiveness & Leadership
Service Operations Management
Service Performance through People
Customer Service
Change Management
Service Marketing
Business Strategy & Planning
Service Excellence.
The diploma is supported by the Customer Service Network and The Institute of Customer Service. The programme fee is currently £6,500. Please contact us to find out when the next intake will begin.

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Phone:+44 (0)24 7652 4306

School Address:

Warwick Business School
The University of Warwick
Coventry, CV4 7AL, UK



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