Windows Vista Maintaining and Troubleshooting

SignalLearning
Indianapolis, South Bend, Indiana, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization’s client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.



Prerequisites

Before attending this course, students must:

Experience supporting previous versions of the Windows operating system.
Familiarity with an IT helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window, such as the DOS command prompt.
Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Fundamentals of applications, such as how a client communicates with the server in client/server applications.
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
In addition, it is recommended, but not required, that students have completed the following courses:

5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Mobile Computing and Applications
Course Outline

Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

Lessons

Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting

Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely
After completing this module, students will be able to:

Identify the users of the troubleshooting methodology.
Identify the most important troubleshooting component areas.
Determine which issues directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems

This module explains how to identify and troubleshoot issues that affect the operating system’s ability to boot and the services that it is running.

Lessons

Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System

Gathering System Information and Developing a Plan of Action
Implementing the Proposed Plan of Action
Clean-Booting Windows Vista
After completing this module, students will be able to:

Identify the available recovery options in Windows Vista.
Determine the capabilities of each recovery option.
Troubleshoot operating system services.
Module 3: Troubleshooting Hardware

This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons

Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Lab : Troubleshooting Hardware

Gathering Customer Information and Developing a Plan of Action
Resolving Printing Problems
Checking for Signed Device Drivers
After completing this module, students will be able to:

Identify basic types of hardware-related troubleshooting problems.
Determine which problems are related to hardware failures.
Determine which problems are caused by device drivers.
Identify recovery options for computers that are protected by BitLocker.
Module 4: Troubleshooting Networks

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons

Determining Network Settings
Troubleshooting Network Connections
Lab : Troubleshooting Networks

Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem
After completing this module, students will be able to:

Obtain information to help in network troubleshooting.
Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
Identify solutions to common network problems.
Module 5: Troubleshooting Security Issues

After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.

Lessons

Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Lab : Troubleshooting Security Related Issues

Gathering Customer and System Information and Developing a Plan of Action
Implementing a Plan of Action
Additional Security Checks
After completing this module, students will be able to:

Explain the User Account Control architecture.
Apply best practices for working with User Account Control.
Troubleshoot User Account Control-related problems.
Troubleshoot issues related to Windows Firewall.
Configure Windows Firewall by using Group Policy.
Troubleshoot issues related to Windows Defender.
Configure Windows Defender.
Module 6: Troubleshooting Applications

After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.

Lessons

Windows Application Troubleshooting
Web Application Troubleshooting
Lab : Troubleshooting Applications

Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
Implementing a Plan of Action
After completing this module, students will be able to:

Troubleshoot Windows application problems.
Troubleshooting Web application problems.
Module 7: Maintaining and Optimizing Windows Vista

After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons

Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista

Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
Implementing a Plan of Action
View and Interpret Reports in Performance Monitor
After completing this module, students will be able to:

Identify Windows Vista maintenance tasks.
Identify Windows Vista optimization tools.
Explain the Windows Vista monitoring process.
...''

Phone:(317) 573-2320

School Address:

MishawAka/South Bend:
3840 Edison Lakes Parkway
Mishawaka , IN 46545
(574) 254-7020

Indianapolis:
450 East 96 th Street, Suite 125
Indianapolis , IN 46240
(317) 573-2320

Jobs & Resumes: Indianapolis, South Bend
Houses & Roommates: Indianapolis, South Bend

Microsoft Server 2008
Microsoft SharePoint Portal Server 2003
Microsoft Office SharePoint Server 2007
SQL Server 2005 Database
Microsoft SQL Server 2005 Server-Side Solutions
Tuning and Optimizing Queries using Microsoft SQL Server 2005
Business Intelligence Solution for the Enterprise Using MS SQL Server 2005
Microsoft SQL Server 2005 for Experienced DBAs
T-SQL 2005
Microsoft Systems Management Server 2003
Windows XP Professional
Enterprise Project Management Solution
Project Management Foundations
Certified Ethical Hacker
CISSP Boot Camp

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.