Training Course:ITIL FoundationSchool/Trainer:Willis College of Business & Technology
Ottawa, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. This course covers the topics required to prepare for the ITIL certification exam: Foundation Certificate in IT Service Management
Duration: 1 week
The importance of IT Service Management and the IT Infrastructure
The Service Management processes, and terminology
Service Support
Monitoring and Controlling IT Assets
Customer Liaison and the role of the Service Desk
Incident control techniques
Problem Resolution Mechanism
Change Control Procedures
Release Management
Service Delivery
Service Level Management
Capacity Planning
Availability Management
Financial Management for IT services and IT Service Continuity
...''
Please go to the school's official website for training price and schedule:
http://www.williscollege.com/
Phone:613-233-1128
School Address:
Willis College
85 O’Connor Street, Ottawa, Ontario K1P 5M6 Canada
Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Other training courses offered by Willis College of Business & Technology:
E-Business Management
E-Business Principles
Supply Chain Management
Windows XP
Windows Server 2003
Windows Server 2003 Network Infrastructure
Microsoft Internet Security and Acceleration Server 2000 (ISA)
Network + Certification
Windows Server 2003 Active Directory Infrastructure
Implementing and Administering Security in a Microsoft Windows Server 2003 Network
Database Theory
SQL
VB.NET Windows Application Development
ADO.NET and SQL Server
ASP.NET Web Application Development
XML Web Services & Enterprise Development
C#
Microsoft Outlook 2003 and the Internet
Microsoft Word 2003
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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