Training Course:Telephone and Personal ExcellenceSchool/Trainer:University of Adelaide Professional and Continuing Education
Adelaide, SA, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' To achieve excellence in customer service requires excellent technical and communication skills and the ability to manage yourself positively throughout the day, on and off the phone. This course advances participants’ abilities in communication and provides them with strategies for managing themselves, their customer interactions and service excellence. Role plays will provide the opportunity to practice the skills being discussed. This course is an ideal follow on for those who have completed Professional Telephone Skills.
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Please go to the school's official website for training price and schedule:
http://www.adelaide.edu.au/
http://www.adelaide.edu.au/pce/
Phone:+61 8 8303 4777
School Address:
Professional and Continuing Education
Level 9, 115 Grenfell Street
THE UNIVERSITY OF ADELAIDE SA 5005
AUSTRALIA
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide
Other training courses offered by University of Adelaide Professional and Continuing Education:
Arabic
Confident and Persuasive Presentations
Confidently Say What you Really Want to Say
Professional Communication in the Workplace
Practical Cross Cultural Communication
Facilitating Productive Meetings
Negotiating
Business Writing
Dealing with Hostile and Aggressive Customers
Media & Public Relations
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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