Dealing with Hostile and Aggressive Customers

University of Adelaide Professional and Continuing Education
Adelaide, SA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Are you ever involved in situations where you have to deal with angry or aggressive customers? Do you wish that you could handle these situations in a way that is less stressful for all concerned? This course will show you how to use advanced verbal techniques to handle difficult customer situations with confidence and achieve better results with less stress. Join two presenters with loads of experience in difficult situations, in policing and law, to develop your skills.

...''

Phone:+61 8 8303 4777

School Address:

Professional and Continuing Education
Level 9, 115 Grenfell Street
THE UNIVERSITY OF ADELAIDE SA 5005
AUSTRALIA



Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide

Arabic
Telephone and Personal Excellence
Confident and Persuasive Presentations
Confidently Say What you Really Want to Say
Professional Communication in the Workplace
Practical Cross Cultural Communication
Facilitating Productive Meetings
Negotiating
Business Writing
Media & Public Relations
Writing Winning Tenders and Proposals
Report Writing
Professional Telephone Skills
VideoPaper
Coaching Skills for Enhanced Performance
Behavioural Interviewing for Staff Selection
Supervisor Development
Bullying in the Workplace

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