Training Course:Customer ServiceSchool/Trainer:ELECTUS
Adelaide, SA, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This 1-day course will revolutionise the way you think about customer service. You will move from seeking to provide good service to understanding the importance of creating a great experience and will learn techniques and strategies that will enable you to make profound changes in your workplace.
Duration
1 day
9:00am-4:30pm
You will learn to:
Ø Differentiate between customer service and a customer experience
Ø Identify the key elements of an outstanding customer experience
Ø Identify what experiences you and your organisation currently provide, and assess your strengths and weaknesses
Ø Assume responsibility for the provision of outstanding customer experiences
Ø Espouse a personal customer experience philosophy
Ø Develop strategies for achieving consistency in the provision of your customer service
Who needs to come:
Anyone working in a service -oriented business and in regular contact with people.
What skills you need:
There are no formal prerequisites for this course.
...''
Please go to the school's official website for training price and schedule:
http://www.electus.com.au/
Phone:08 8221 5517
School Address:
37 Angas St
Adelaide SA 5000
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide
Other training courses offered by ELECTUS:
Premiere
Getting Started with MYOB
Working with MYOB Accounting Software
Delegation
Communication Skills
Developing Powerful Teams
Presentation
Business Writing
Influencing & Negotiation
Minute Taking & Meeting Protocol
Report Writing
Speaking to Groups
Telephone Techniques
Indispensable Assistant
Leadership
Time Management
Access - Advanced
Access 2003
CorelDRAW 12
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
If you want to post any message on this website, please do not include your real name, phone number, email address in the message body area. You should enter them in line text boxs respectively, if needed. |
|
| 
