Training Course:Telephone TechniquesSchool/Trainer:ELECTUS
Adelaide, SA, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course shows participants how to use the telephone effectively to create a professional image and maintain good relationships.
Duration
Half day
You will learn to:
Ø Improve your listening
Ø Develop your voice
Ø Use Voice Mail appropriately
Ø Display courtesy toward all
Ø Develop a repertoire of professional welcomes, waits, transfers and closings
Ø Make good language choices
Ø How to handle rude, long-winded and impatient callers.
Who needs to come:
Anyone who wishes to improve the quality and style of telephone communications, as well as learn techniques for sensitively handling awkward situations.
What skills you need:
There are no formal prerequisites for this course.
...''
Please go to the school's official website for training price and schedule:
http://www.electus.com.au/
Phone:08 8221 5517
School Address:
37 Angas St
Adelaide SA 5000
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide
Other training courses offered by ELECTUS:
Delegation
Communication Skills
Developing Powerful Teams
Presentation
Business Writing
Influencing & Negotiation
Minute Taking & Meeting Protocol
Customer Service
Report Writing
Speaking to Groups
Indispensable Assistant
Leadership
Time Management
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