Assertiveness

Reed Learning
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course is about being more effective, positive and competent in the workplace, learning to be specific, stay relevant and achieve positive outcomes. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say ‘no�effectively, give and receive criticism and recognise and deal with fear.

Course Overview
�Define assertiveness
Benefits of being assertive
Be assertive in the right situations
�Understand different levels of assertiveness
Self-perception questionnaire
Submissive/aggressive behaviours, their definition and body language
The difference between submissive, aggressive and assertive behaviour
�The six elements of assertiveness
Listen, understand, say what you think and feel
Be specific, stay relevant and achieve positive outcomes
�Barriers to assertiveness
Recognise and deal with fear
�Assertive techniques
Persuasion skills and coping with criticism
�Action
What have you learned?
Apply learning to your own situation
Plan for realistic changes

What do I get out of it?
�The skills to deal with difficult situations effectively
�Confidence to deliver assertive statements
�A checklist of the six elements of assertive behaviour
�Strength to say ‘no�firmly and tactfully
...''

Phone:0800 132 448

School Address:

9 Kingsway, London, WC2B 6XF UK

Jobs & Resumes: London
Houses & Roommates: London

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