Communication Excellence

Reed Learning
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Course Overview
�Understand and apply the skills necessary for communication excellence
�Learn new communication styles and increase rapport
�Craft your role �know accountability and impact
�Create a relationship management strategy that works
�Realise the importance of planning and process
�Build your knowledge bandwidth
�Apply the art and science of influence: body language and listening
�Understand push/pull relationships
�Enhance your professional image and personal capital
�Identify different thinking styles to be more persuasive
�Understand fear and positive psychology
�Manage challenging relationships under pressure
�Use questioning techniques to uncover needs and identify issues
�Achieve the best outcomes whatever the proposal, situation or personality
�Undertake exercises in communication excellence including ‘The Trust Index�and the ‘Key Influencers�mapping exercise

What do I get out of it?
�Understanding of the attributes of a top relationship builder
�Ability to influence others and be assertive
�Different thinking styles, and discernment to implement them
�Building blocks for a relationship management strategy
�Confidence to banish fear and use the principles of positive psychology
...''

Phone:0800 132 448

School Address:

9 Kingsway, London, WC2B 6XF UK

Jobs & Resumes: London
Houses & Roommates: London

Advanced Finance For Non-Financial Managers
Presentation Skills
Report Writing
Anger Management
Assertiveness
Balanced Scorecard
Creative Thinking and Problem Solving
Emotional Intelligence
Business Writing
Facilitation Skills
Finance for Non-Financial Managers
Finance for the PA and Administration Personnel
Handling Customers
Successful Selling
Modelling and Mapping

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