Training Course:Handling CustomersSchool/Trainer:Reed Learning
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships.
Course Overview
The importance of customer care
â€?Meet and exceed customers’ service expectations
�The service complement: competence and care
�Build and maintain loyalty and goodwill
The key impression points
�Project a professional image
�Face-to-face, on the phone and e-mail
Handling more difficult situations effectively
�Customer service styles and their consequences
â€?The 8 A’s: a failsafe remedy for complaints
â€?Say ’No’ constructively
�Learn best practice for giving bad news
What do I get out of it?
�A set of skills, principles and attitudes essential for delivering a quality service to your customers.
�The capability to turn customer complaints and dissatisfaction into sales
â€?Techniques to say ’no’ constructively, and give bad news
...''
Please go to the school's official website for training price and schedule:
http://www.reedlearning.co.uk/
Phone:0800 132 448
School Address:
9 Kingsway, London, WC2B 6XF UK
Jobs & Resumes: London
Houses & Roommates: London
Other training courses offered by Reed Learning:
Anger Management
Assertiveness
Balanced Scorecard
Communication Excellence
Creative Thinking and Problem Solving
Emotional Intelligence
Business Writing
Facilitation Skills
Finance for Non-Financial Managers
Finance for the PA and Administration Personnel
Successful Selling
Modelling and Mapping
People Skills for Project Managers
Persuading and Influencing for the PA and Administration Personnel
Proofamatics
Report Writing for Business
Self Management And Personal Effectiveness
Stress Management
Team Secretary
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