Telesales

Reed Learning
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' It takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques

Course Overview
You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse your calls and give you individual feedback.

�Communication Skills
Improve rapport by adapting your behaviour accordingly
Analyse non-verbal communication, in particular voice, projection and pace
Secure visible results through open/closed questions and probing techniques for visible results
Create impact using effective opening statements
�The sales process
Know the importance of planning and research
Maintain focus and control when making outbound calls by introducing a coherent structure
Close the call and capitalise on the sale by recognising buying signals
Overcome objections by staying
�‘Ways of closing the sale�
Direct question close
Assumptive close
Minor point close
Alternative close
The ‘shut up�principleb

What do I get out of it?
�Sales techniques to make your calls ten times more effective
�Questioning techniques to identify exact customer needs
�Negotiating techniques to close the sale
...''

Phone:0800 132 448

School Address:

9 Kingsway, London, WC2B 6XF UK

Jobs & Resumes: London
Houses & Roommates: London

Key Management Accounting Techniques
Management Accountancy in Publicly Funded Organisations
Spreadsheet Skills for Forecasting, Planning and Budgeting
Strategic Management Accounting
The Hidden Profit and Loss Account
Transforming the Finance Operation
Conflict Resolution
Customer Service for Credit Control
Managing in a Call Centre
Face To Face Selling
Advanced Budgeting
Applying Business Process Improvement
Company Accounting in the USA
Corporate governance, CSR and audit risk
Receivables Management
Faster financial closing
Financial Reporting in France and Germany
Contract Law
Payroll

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