Customer Relationships

ExecuTrain
Alpharetta, Georgia, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course is for entry-level managers who want to provide consistent and competitive customer service that aligns with customer expectations. A strong customer relationship can help increase sales through both repeat business and referrals. In this course, you’ll discover effective ways to define and improve your customer service levels, resulting in a loyal customer base. You’ll also learn how to establish guidelines for implementing and maintaining a customer service plan for your business. By meeting, or possibly exceeding your customers’ expectations, you’ll not only succeed at strengthening business relationships with existing customers, but you’ll also generate new relationships through the most valuable and least expensive form of promotion—word-of-mouth.

Objectives:
In this course, you will identify various techniques to improve the level of service that you can provide to your customers and build customer relationships that will last.
Hardware and Software Required:
Browser Netscape Communicator 4.0
Browser AOL 4.0
Operating System MacOS 8.5
Browser Microsoft Internet Explorer 4.0
Operating System MS-Windows 95

Table of Contents:

Course Introduction

Course Introduction

Know your Customer

Lesson Introduction

Conduct Evaluations

Analyze and Communicate Results to Employees

Lesson Follow Up

Develop Customer Focus

Lesson Introduction

Learn to be Extraordinary

Create a Customer-friendly Workplace

Lesson Follow Up

Implement a Customer Service Program

Lesson Introduction

Establish a Customer Service Strategy

Execute Training Programs

Reward Excellence

Lesson Follow Up

Maintain a Customer Friendly Culture

Lesson Introduction

Respond to Problems

Learn How to Handle Difficult People

Keep Service Alive

Lesson Follow Up


...''

Phone:1-800-908-7246

School Address:



Jobs & Resumes: Alpharetta
Houses & Roommates: Alpharetta

Stress Management
Team Leadership
Team Management
Time Management
Virtual Teams
Writing Skills
Applying Leadership Basics
Balancing Work and Family
Effective Communication
Effective Selling
Financial Basics for Non-Financial Managers
Grammar Essentials
Negotiating for the Sales Professional
Personal Financial Planning
Telephone Sales Skills
Coaching For Results
Managing Change
Service Success
Sales Process

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