Training Course:A+ Certification Essentials and Support Skills AcceleratedSchool/Trainer:Itplanit Services Corp.
Ottawa, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills.
The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s “A+ Certification�exams or other similar qualifications.
Prerequisites:
Ideally, you should have successfully completed the "PC Fundamentals" course or have some basic experience of using a PC, Windows, and browsing the web. It is recommended that you have the following skills and knowledge before starting this course:
? Start the computer and navigate the Desktop
? Use Windows Explorer to create directories and subdirectories; and move, copy
? or rename files and directories
? Use Internet Explorer to view websites
? Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
? Install and configure basic peripheral devices
? Identify types and characteristics of portable computers
? Install and configure Microsoft Windows 2000 and Microsoft Windows XP
? Perform basic PC maintenance and troubleshooting
? Understand fundamental principles of securing IT systems and working safely
? Communicate effectively with customers
? Install and configure print and imaging devices
? Understand fundamental principles of implementing LANs and internet access
performance objectives
Upon completion of the course, participants will be able to accomplish the following:
? Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
? Install and configure basic peripheral devices
? Identify types and characteristics of portable computers
? Install and configure Microsoft Windows 2000 and Microsoft Windows XP
? Perform basic PC maintenance and troubleshooting
? Understand fundamental principles of securing IT systems and working safely
? Communicate effectively with customers
? Install and configure print and imaging devices
? Understand fundamental principles of implementing LANs and internet access
? Describe PC support industry job roles
? Perform preventative maintenance using approved tools and products
? Assemble, disassemble, and upgrade PC and notebook components
? Configure and update BIOS/CMOS
? Troubleshoot, optimise, and upgrade hardware
? Troubleshoot and maintain printers and scanners
? Manage Windows using command line tools and edit the Registry
? Use Remote Tools to maintain and troubleshoot systems
? Use tools to recover or restore a damaged installation
? Configure and troubleshoot local network and wireless connections
? Configure and manage users, groups, and shared resources
? Configure internet connections and browser security options
course outline
Module 1 - PC Components
UNIT 1 - THE VISIBLE PC: Introduction to the PC
? Key Functions of a PC
? The System Case
? I/O Ports and Cables
? PS/2 Ports
? Parallel Ports
? Serial Ports
? USB Ports
? SCSI
? IEEE 1394 (Firewire)
? Modem and Network Ports
? Audio Ports
? Joystick/MIDI Ports
? Adding and Removing Peripherals
UNIT 2 �MOTHERBOARDS: Motherboard Layout
? System Clock
? Bus Architecture
? Motherboard Components
? Expansion Bus and Adapter Cards
? Motherboard Form Factors
? Power Supply Unit (PSU)
UNIT 3 �PROCESSORS: Central Processing Unit (CPU)
? Processor Terminology
? Multitasking, Multiprocessing, and Multithreading
? Intel Processors
? AMD Processors
? Processor Sockets and Chipsets
UNIT 4 �MEMORY: Memory Types
? Memory Packaging
? Memory Characteristics
UNIT 5 - STORAGE DEVICES: Storage Devices
? Hard Drives
? Installing a Storage Device
? Preparing a Hard Disk
? Floppy Drives
? Optical Disk Storage
? Flash Memory
? Tape Drives
UNIT 6 - PERIPHERAL DEVICES: PC Display Screens
? Video Card
? Installing a Video Card and Monitor
? TV Tuners
? Sound Cards
? I/O and Communications Adapters
SUMMARY - PC COMPONENTS
Module 2 - Portable Computers
UNIT 1 - PORTABLE COMPUTERS: Portable and Desktop Computers
? Notebooks
? Tablet PC
? Personal Digital Assistants (PDAs)
SUMMARY - PORTABLE COMPUTERS 143
Module 3 - Operating Systems
UNIT 1 - THE WINDOWS OPERATING SYSTEM: Introduction to the Operating System
? Microsoft Operating Systems
? Overview of Windows 2000
? Overview of Windows XP
? Workgroups and Domains
? Apple Mac OS X
? Linux
? Novell NetWare
UNIT 2 - INSTALLING AND UPGRADING WINDOWS: Overview of OS Installations
? Preparing the Hard Disk
? Domain or Workgroup Selection
? Installation Methods
? Setup Failure and Recovery
? Upgrading the OS
? Options for Deploying Windows
UNIT 3 - THE WINDOWS BOOT PROCESS: Windows Boot Files
? Initial Startup Process
? The BOOT.INI File
Unit 4 - Managing Windows: Features of the Desktop
? Windows Administrative Tools
? Changing System Settings
? Configuring Hardware
? Windows Performance Options
? Screen Savers and Power Management
? Managing Software
? Managing Services
Unit 5 - Windows Storage Management: Disk Management
? Navigating Windows
? Working with Folders
? Working with Files
? Searching For Files
? The Recycle Bin
? My Network Places
SUMMARY - Operating Systems
Module 4 - PC Support
Unit 1 - Hardware Maintenance and Troubleshooting: Troubleshooting Techniques
? Troubleshooting Power Problems
? Troubleshooting POST
? Troubleshooting Internal Devices
? Troubleshooting Peripherals
? Notebook Troubleshooting
? Preventative Maintenance
Unit 2 - Troubleshooting the Operating System: Error Categories
? Advanced Startup Options
? Diagnosing Problems
? Troubleshooting Applications
? Remote Features
Unit 3 �Security: Security Fundamentals
? Windows Security Overview
? Internet Security
? Malware
? Data Security
Unit 4 - Safety and Environmental Issues: Health and Safety
? Static Electricity and ESD
? Materials Handling
? Storage of Components for Future Use
? Disposal of Consumables and Computer Equipment
Unit 5 - Professionalism and Communication: Customer S ...''
Please go to the school's official website for training price and schedule:
http://www.itplanit.com/
Phone:613.842.9772
School Address:
85 Albert Street, Suite 1600
Ottawa, Ontario, Canada
K1P 6A4
Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
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Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services
Planning, Deploying, and Managing an Enterprise Management Solution
Installing and Configuring the Windows Vista Operating System
ITIL v.3 Foundation
Microsoft PowerPoint 2007 Foundation
Project Management Foundation
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