Training Course:ITSM Service Manager Certification BootCampSchool/Trainer:Hilton Computer Strategies
Houston, Texas, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The course introduces the following learning objects for each IT Service Management process:
Process Fundamentals Review
How to Enable an ITSM Strategy
Understanding Business & IT Alignment
The Role of Continuous Process Improvement
Improve Quality of Service
Control and Reduce Cost
Improve Effectiveness and Efficiency
The program spans 10 days of lectures, student assessments, group activities and after hour reading assignments. The remaining 2.5 days are dedicated to exam preparation and testing.
Audience
IT senior managers, process owners, project managers, process staff and managers and consultants responsible for the successful implementation of ITSM processes.
Prerequisites
The candidate must hold an ITSM Foundation Certificate, and have a minimum of two years of relevant experience in Information Technology.
Students Materials
Each student will receive a workbook and the OGC IT Service Support & Delivery books. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Exam
The examination consists of two 3-hour essay exams and a successful evaluation of the candidate鈥檚 skills by the tutors. Certification is through the Information Systems Examination Board (ISEB).
Course Outline
Week One
Day 1
Introduction to ITIL
Introduction to Service Support
Service Desk/Incident Mgmt.
Working in Teams
Case Exercise
Day 2
Reflection & Review
Problem Management
Case Exercise
Day 3
Reflection & Review
Configuration Mgmt.
Case Exercise
Day 4
Reflection & Review
Change Management Change Management
Case Exercise
Day 5
Reflection & Review
Release Management
Case Exercise
Communication Planning
Week Two
Day 1
Introduction to Service Delivery
Service Level Mgmt.
Case Exercise
Day 2
Reflection & Review
Availability Mgmt.
Case Exercise
Day 3
Reflection & Review
Capacity Management
Case Exercise
Day 4
Reflection & Review
Continuity Mgmt.
Case Exercise
Day 5
Reflection & Review
Finance Management
Case Exercise
CSIP �Business & IT Alignment
Week Three
Day 1
Review Case Study
Day 2
Review Case Study
Service Support Exam
Day 3
Service Delivery Exam
Reference Material
Each student will receive a workbook and the OGC IT Service Support & Delivery books. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Related Courses
None
ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
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Please go to the school's official website for training price and schedule:
http://www.hiltoncomputer.com/
Phone:1-800-324-7415
School Address:
Hilton Computer Strategies, 6001 Savoy, Suite 207, Houston, TX 77036 USA
Jobs & Resumes: Houston
Houses & Roommates: Houston
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