Training Course:ITSM Practitioner Certification: Agree and DefineSchool/Trainer:Hilton Computer Strategies
Houston, Texas, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas.
Audience
Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Change, Configuration & Release management process areas.
Prerequisites
Foundation Certificate in IT Service Management along with IT or ITSM operational experience.
Course Outline
The program spans 4 days of lectures, student assessments, group activities and after hour reading assignments. The 5th day is dedicated to exam preparation and testing.
Day 1
Theory
Introductions
Program Overview
ITSM Concepts
Assignments
Process Implementation Planning
Critical Success Factors & Continuous Service Improvement
Group Discussion
Homework
Service Level Management Preparation
Day 2 & 3
Theory
Review Day 1
Service Level Management
Manage, Organize & Optimize Service Level Management
Assignments
Review Service Level Management Assessment process, activities, roles & responsibilities
Service Level Management Assessment �PART I
Service Level Management Assessment �PART II
PART II Discussions
Service Level Management Assessment �PART III
PART III Presentations
Homework
Financial Management Assessment Preparation
Day 3 & 4
Theory
Review Day 2
Financial Management
Manage, Organize & Optimize Financial Management
Assignments
Review Financial Management Assessment process, activities, roles & responsibilities
Financial Management Assessment �PART I
Financial Management Assessment �PART II
PART II Discussions
Financial Management Assessment �PART III
PART III Presentations
Homework
IPAD Assessment Preparation
Day 5
Theory
Review
Assignments
IPAD Practice Examination
Self Study
Individual
Exam
IPAD Certification exam
Exam
An optional 2-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through the Examination Institute for Information Science (EXIN). Candidates must have attended an accredited training course and successfully completed all practical assignments to sit for the exam.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Related Courses
ITSM Practitioner: Support & Restore (IPSR) Certification Training
ITIL�is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
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Please go to the school's official website for training price and schedule:
http://www.hiltoncomputer.com/
Phone:1-800-324-7415
School Address:
Hilton Computer Strategies, 6001 Savoy, Suite 207, Houston, TX 77036 USA
Jobs & Resumes: Houston
Houses & Roommates: Houston
Other training courses offered by Hilton Computer Strategies:
Business Analysis For the IT Professional
Crystal Reports XI Level 1
Crystal Reports XI Level 2
Implementing and Managing Microsoft Exchange Server 2003
Installing and Maintaining Exchange Server 2007
Managing Messaging Security with Microsoft Exchange Server 2007
Recovering Messaging Services and database with Microsoft Exchange Server 2007
Monitoring and Troubleshooting Exchange Server 2007
High Availability Messaging Solution using Microsoft Exchange Server 2007
IIS 6.0
Hands-On ITSM Practitioner: Release & Control
Hands-On ITSM Practitioner: Support & Restore
ITSM V2 to V3 Foundation Certification Bridge
ITSM V3 Foundation Certification
Microsoft Office Live Communications Server 2005
Microsoft Identity Integration Server 2003
Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007
Audio/Visual Conferencing and Web Conferencing Using Microsoft Office Communications Server 2007
Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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