Training Course:ITSM V3 Foundation CertificationSchool/Trainer:Hilton Computer Strategies
Houston, Texas, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Audience
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
Prerequisites
None, but it is our recommendation that students with limited IT backgrounds sit through the Journey to Excellence web based awareness program (see above)
Course Outline
Day 1
Introduction
ITIL Concepts
Continuous Service Improvement
Service Operation
Day 2
Review Day1
Service Transition
Service Design
Day 3
Review Day 2
Service Strategy
Open itSM Solutions
Review Program
Self-Study, Exam Prep.
Exam
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Related Courses
Web Based Awareness Training
Web Based Foundation Certification
ITIL�is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. ...''
Please go to the school's official website for training price and schedule:
http://www.hiltoncomputer.com/
Phone:1-800-324-7415
School Address:
Hilton Computer Strategies, 6001 Savoy, Suite 207, Houston, TX 77036 USA
Jobs & Resumes: Houston
Houses & Roommates: Houston
Other training courses offered by Hilton Computer Strategies:
Installing and Maintaining Exchange Server 2007
Managing Messaging Security with Microsoft Exchange Server 2007
Recovering Messaging Services and database with Microsoft Exchange Server 2007
Monitoring and Troubleshooting Exchange Server 2007
High Availability Messaging Solution using Microsoft Exchange Server 2007
IIS 6.0
ITSM Practitioner Certification: Agree and Define
Hands-On ITSM Practitioner: Release & Control
Hands-On ITSM Practitioner: Support & Restore
ITSM V2 to V3 Foundation Certification Bridge
Microsoft Office Live Communications Server 2005
Microsoft Identity Integration Server 2003
Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007
Audio/Visual Conferencing and Web Conferencing Using Microsoft Office Communications Server 2007
Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007
Microsoft Office Communications Server 2007
Microsoft Operations Manager 2005
Enterprise Project Management Solution
Microsoft Office Project 2007
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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