Training Course:Maintaining and Troubleshooting Windows Vista ComputersSchool/Trainer:Hilton Computer Strategies
Houston, Texas, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical
expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
At Course Completion
After completing this course, students will gain the skills to:
Plan and apply a troubleshooting methodology for there own organization.
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
Identify the most appropriate method to troubleshoot Windows Vista computers.
Identify Windows Vista tools that can be used to help in the troubleshooting process.
Identify important maintenance tools that will be used as part of IT operations for their organization.
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep the computer performing optimally.
Prerequisites
This course requires that students meet the following prerequisites:
Experience supporting previous versions of the Windows operating system.
Familiarity with an IT helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window, such as the DOS command prompt.
Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Fundamentals of applications, such as how a client communicates with the server in client/server applications.
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
In addition, it is recommended, but not required, that students have completed:
5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Mobile Computing and Applications
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
Lessons
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting
Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely
After completing this module, students will be able to:
Describe what a troubleshooting methodology is and its role in an enterprise.
Identify the users of the troubleshooting methodology.
Identify the most important troubleshooting component areas.
Determine issues that directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
Lessons
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System
Gathering System Information and Developing a Plan of Action
Implementing a Plan of Action
Clean Booting Windows Vista
After completing this module, students will be able to:
Identify the available recovery options in Windows Vista.
Determine the capabilities of each recovery option.
Troubleshoot operating system services.
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers
Lab : Troubleshooting Hardware
Gathering Customer Information and Determine a Plan of Action
Resolve Printing Problems
Checking for Signed Device Drivers
After completing this module, students will be able to:
Identify basic types of hardware related troubleshooting problems.
Determine problems related to hardware failures
Determine problems that are caused by device drivers
Identify the recovery options for computers protected by BitLocker.
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
Determining Network Settings
How to Troubleshoot Network Connections
Lab : Troubleshooting Networks
Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem
After completing this module, students will be able to:
Obtain information to help in the network troubleshooting process.
Explain how to use Network Diagnostics Framework to troubleshoot network problems.
Identify the solutions to common network problems.
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.
Lessons
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender
Lab : Troubleshooting Security Related Issues
Gathering Customer and System Information and Develop a Plan of Action
Implementing a Plan of Action
Additional Security Checks
After completing this module, students will be able to:
Explain the UAC architecture.
Apply best practices for working with UAC.
Troubleshoot UAC related problems.
Troubleshoot Windows Firewall related issues.
Configure Windows Firewall via group policy.
Troubleshoot Windows Defender related issues.
Configure Windows D ...''
Please go to the school's official website for training price and schedule:
http://www.hiltoncomputer.com/
Phone:1-800-324-7415
School Address:
Hilton Computer Strategies, 6001 Savoy, Suite 207, Houston, TX 77036 USA
Jobs & Resumes: Houston
Houses & Roommates: Houston
Other training courses offered by Hilton Computer Strategies:
Transact SQL
Visual Studio 2008
Visual Studio Team System End-To-End Using MSF 4.0/Agile
VMWARE
Updating your Network Infrastructure Technology Skills to Windows Server 2008
Updating your Active Directory Technology Skills to Windows Server 2008
Updating your Application Platform Technology Skills to Windows Server 2008
Deploying Windows Vista Business Desktop Extended Version
Installing and Configuring the Windows Vista Operating System
Configuring Windows Vista Mobile Computing and Applications
Supporting the Windows Vista Operating System and Applications
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