Supporting the Windows Vista Operating System and Applications

Hilton Computer Strategies
Houston, Texas, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

New installations

Single computer migrations

Single computer reinstallations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

At Course Completion
After completing this course, students will gain the skills to:

Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.

Identify the most appropriate method to support Windows Vista recovery on site.

Identify the components of the Windows Vista user state and safely backup and restore that data.

Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.

Explain how to troubleshoot Windows Vista application package installations


Prerequisites
This course requires that students meet the following prerequisites:

Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.

Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.

Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.

Have experience installing applications from media (CD/DVD)

Have experience working from a command window. For example, authoring and editing batch files

Be able to burn or creating boot media. For example, ISO.

Have experience configuring BIOS options. For example, boot order.

Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc..


In addition, it is recommended, but not required, that students have completed:

5115A: Installing and Configuring the Windows Vista Operating System.

5116A: Configuring Windows Vista Applications and Tools.

5117A: Configuring Windows Vista Mobile Computing.
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.


Course Outline

Module 1: Preparing to Apply Desktop Images
This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons

Identifying the Support Scenarios

Preparing the Target Computer

Backing up the User State


Lab: Preparing to Apply Desktop Images

Reviewing the User State profile and Completing the User State Checklist

Running USMT to Back up a User State

Verifying Successful User State Backup


After completing this module, students will be able to:

Describe the role of desktop images and application packages in desktop support

Describe the Support Scenarios

Prepare the Target Computer

Backup the User State.


Module 2: Supporting Computers with Desktop Images
This module explains how to apply a Windows Vista operating system image to a target computer.

Lessons

Obtaining the Desktop Image

Verifying the Desktop Image Application


Lab: Applying Desktop Images

Booting to the Windows Pre-Installation Environment
Applying an Image from the Network

Verifying Desktop Image Deployment


After completing this module, students will be able to:

Determine the best method to obtain the desktop image

Apply a desktop image

Verify the desktop image application..


Module 3: Restoring and Validating User State
This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Lessons

Restoring User State
Verifying User State


Lab : Restoring and Verifying User State

Running USMT to Restore a User State

Verifying Successful User State Restore

Identifying Areas That Require Additional Restoration


After completing this module, students will be able to:

Restore User State

Verify User State.


Module 4: Preparing to Install an Application Package
This module explains the steps required to prepare a Windows Vista computer for application installation.

Lessons

Preparation Steps for Installing an Application Package

Testing Application Packages


Lab : Preparing to Install an Application Package

Predicting the Support Impacts of a New Application
Determining User Requirements


After completing this module, students will be able to:

Restore User State
Verify User State.


Module 5: Creating and Deploying an Application Installation Package
This module explains how to create and deploy application installation packages to Windows Vista computers.

Lessons

Application Package Deployment Methods

Creating the Application Packages


Lab : Creating and Deploying an Application Installation Package

Creating a Custom Deployment Package
Performing a Pilot Deployment

Evaluating the Results of a Pilot Deployment


After completing this module, students will be able to:

Identify application deployment methods.
Create application packages.


Module 6: Troubleshooting Application Installations
This module explains how to troubleshoot issues that are affect application package installation.

Lessons

Application Installation Troubleshooting Techniques

Lab : Troubleshooting Application Installation

Troubleshooting Deployed Application Settings
Troubleshooting File Type Associations


After completing this module, students will be able to:

Use application installation troubleshooting techniques.

Identify application installation errors.

...''

Phone:1-800-324-7415

School Address:

Hilton Computer Strategies, 6001 Savoy, Suite 207, Houston, TX 77036 USA

Jobs & Resumes: Houston
Houses & Roommates: Houston

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Updating your Network Infrastructure Technology Skills to Windows Server 2008
Updating your Active Directory Technology Skills to Windows Server 2008
Updating your Application Platform Technology Skills to Windows Server 2008
Deploying Windows Vista Business Desktop Extended Version
Installing and Configuring the Windows Vista Operating System
Configuring Windows Vista Mobile Computing and Applications
Maintaining and Troubleshooting Windows Vista Computers

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