Training Course:ITIL for Help Desk AgentsSchool/Trainer:
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management processes.
Course Description
ITIL for Help Desk Agents is designed to give the IT help-desk and support staff an overview of ITIL and IT Service Management, and an introduction to the key ITIL processes.
Audience
Technical Help Desk staff/Personnel, Help Desk Analysts, Customer Support Staff directly effect the help-desk staff.
Learning Objectives
At the end of this course, you will be able to:
Identify the need for IT Service Management in your IT organization
Recall the major processes as covered in the ITIL Best Practices
Recognize the benefits of ITIL and ITSM for an organization
Recall the concepts, objectives, activities, roles, relationships and metrics for Incident Management, Change Management, Configuration Management, Problem Management and Service Desk processes/functions
Course Organization Logistics
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection
...''
Please go to the school's official website for training price and schedule:
http://www.nouriassociates.com/
Phone:888 556 3618
School Address:
Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco
Other training courses offered by Nouri Associates, Inc.:
ITIL v2 Awareness
ITIL v2 Extended Awareness
ITIL v2 Foundation Course - Self Paced
ITIL Foundation v2-v3 Bridging
ITIL v2 Foundation
ITIL v2 Foundation Exam Preparation
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Version 3 Foundation
ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
ITIL Practitioner Release & Control
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
In most cases you will get a unique submit code along with your each posting on this website. Please provide it as well as the message title if you want any assistance for editing/removal. |
|
|
