ITIL v2 Foundation

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ITIL Foundation Course - Instructor-led provides you with an experienced ITIL Masters Certified Trainer to guide you through the course and enable an in-depth understanding of the ITIL concepts through scheduled chats, conference calls and e-mail support. The ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16 hour long modularized e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT services driven organization.

Course Description
The ITIL Foundation Instructor-led course provides an experienced ITIL trainer guides you through the course material and prepares you for the certification exam through scheduled conference calls and daily e-mail support. The course also offers flexible course tracks that let you learn at your own pace and an integrated case study to enable thorough understanding and retention. The course is developed in compliance with all the prerequisite training and exam specifications laid down by EXIN and leads the student to ITIL Foundation EXIN Certification.

Audience
IT Support Staff, IT Consultants, Key Business Users, IT Developers

Learning Objectives
At the end of this course, you will be able to:
Identify the various ITIL processes that can be implemented in an organization
Identify the benefits of implementing each ITIL process in an organization
Identify the basic concepts related to each ITIL process
Identify the activities and roles involved in each process
Identify the relationship of each ITIL process with other processes
Identify the factors that affect the effectiveness of each ITIL process


Course Organization Logistics
6 to 16 participants (for learner group sessions)
Pre-agreed learning path (for example 3 days or 4 weeks)
Participation in prescheduled virtual classroom sessions
Audio conferencing facility (made available by customer)
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection

...''

Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

ITIL v2 Awareness
ITIL v2 Extended Awareness
ITIL for Help Desk Agents
ITIL v2 Foundation Course - Self Paced
ITIL Foundation v2-v3 Bridging
ITIL v2 Foundation Exam Preparation
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Version 3 Foundation
ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
ITIL Practitioner Release & Control
ITIL v2 Service Manager (Masters)
ITIL Practitioner Agree & Define
ITIL v3 Service Manager Bridging

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