Microsoft Operations Framework Orientation - Self Paced

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service management strategies.

Course Description
MOF Orientation Course introduces the Microsoft Operations Framework in direct relation to IT Service Management (ITSM). The course enables you to evaluate MOF’s impact on an enterprise’s process competence and its IT Service Management strategies. MOF offers an insight to the importance of IT as a service for business sustenance, the growth and global acceptance of ITSM principles. The course introduces MOF as a framework for ITSM and explores MOF’s relationship with ITIL, the globally well-known framework for managing and delivering IT services. The course analyzes where MOF ‘fits�as an ITSM framework or equally appropriately, as a ‘quality�based ITSM framework within an organization.

Audience
IT Managers, IT Service Personnel, IT Support Staff, Call Center/Help Desk Agents, IT Consultants, Key Business Managers/Users (Senior, Divisional & Specialists)

Learning Objectives
At the end of this course, you will be able to:
Recognize the importance of IT Service Management for every organization dependent on IT services
Define MOF and outline its key principles
Recognize the business relevance of MOF and why MOF implementation imperative for organizations that use Microsoft technologies for delivering mission critical services
Identify the benefits of MOF implementation for an organization
Develop a business case for implementing MOF in an IT organization
Understand the working of the key MOF models and functions


Course Organization Logistics
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection

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Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

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