ITIL Version 2 Foundation Course with ITIL ALIVE

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. This course includes a comprehensive case study to enable the learners to “Learn by Doing� Introduced as a new approach to ITIL training, NAI employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing with a rich interactivity of multimedia session.

Course Description
The ITIL Foundation course from NAI uses a blend of quality instructors and a virtual case study to introduce the learners to key ITIL processes. NAI combines the inherent advantages of instructor-led classroom training with the interaction generated through exposing learners to practical and real case study situations continuously throughout the 2.5 days. The ITIL Alive case study helps learners almost immediately apply the knowledge which they learn during the course in a "virtual" setting. The result is a blended course that results in high knowledge retention and an enhanced learning impact. This case study driven course leads to ITIL Foundation Certification. This course introduces the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization.

Audience
IT Support Staff, IT Consultants, Key Business Users, IT Developers

Learning Objectives
At the end of this course, you will be able to:
Identify the relationship of each ITIL process with other processes
Identify the activities and roles involved in each process
Identify the basic concepts related to each ITIL process
Identify the benefits of implementing each ITIL process in an organization
Identify the various ITIL processes that can be implemented in an organization
Identify the factors that affect the effectiveness of each ITIL process


Course Organization Logistics
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection

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Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

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ISO 20000
ISO 20000 for Auditors plus Exam
ISO20000 for Consultants plus Certification Exam

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