Training Course:ITIL Version 3 FoundationSchool/Trainer:Nouri Associates, Inc.
Atlanta, Boston, Seattle, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Course Description
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations, as well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice. This course also positions the student to successfully complete the associated exam required for entry into the future ITIL Version 3 intermediate level training courses. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organization Logistics
Classroom with U-shaped seating arrangement
Whiteboard, projector, flipchart
25 students maximum
...''
Please go to the school's official website for training price and schedule:
http://www.nouriassociates.com/
Phone:888 556 3618
School Address:
Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
Jobs & Resumes: Atlanta, Boston, Seattle
Houses & Roommates: Atlanta, Boston, Seattle
Other training courses offered by Nouri Associates, Inc.:
ITIL v2 Awareness
ITIL v2 Extended Awareness
ITIL for Help Desk Agents
ITIL v2 Foundation Course - Self Paced
ITIL Foundation v2-v3 Bridging
ITIL v2 Foundation
ITIL v2 Foundation Exam Preparation
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
ITIL Practitioner Release & Control
ITIL v2 Service Manager (Masters)
ITIL Practitioner Agree & Define
ITIL v3 Service Manager Bridging
ISO 20000
ISO 20000 for Auditors plus Exam
ISO20000 for Consultants plus Certification Exam
COBIT Foundation
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