Training Course:ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)School/Trainer:Nouri Associates, Inc.
San Francisco, CA, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the SIP processes in an organization through interactive classroom training.
Course Description
This course focuses on the implementation and management of the processes and functions involved in managing exceptions in normal infrastructure control and service delivery. These include being able to organize an effective Service Desk, along with the related Incident and Problem Management functions. It is aimed at optimizing quality of service by effectively responding to incidents and problems, as well as proactively preventing their occurrence. The Service Desk supports users in the use of IT services and takes care of restoring the service in the event of a disruption.
Audience
ITIL Process Practitioners and ITIL Process Owners
Learning Objectives
At the end of this course, you will be able to:
Define the requirements and activities of an effective Incident and Problem Management process
Identify areas where a given Incident Management process could be improved
Identify the requirements of support tools and associated equipment that are required to improve the Service Desk and Incident Management process
Determine the requirements for and consequences of SLAs, OLAs and Underpinning Contracts (UC) on Service Desk activities
Describe the requirements of communication at the appropriate level, with both customers and the IT organization
Define the contents of effective management reports, based on Key Performance Indicators that will be of use to Incident Management, Problem Management and the Service Level Management processes
Explain how these processes relate with other Service Support processes
Understand the reactive and proactive activities involved in Problem Management
Produce Management Information
Course Organization Logistics
6 �16 participants
1 breakout room
Learners need to submit copy of ITIL Foundation Certificate
Participants should have ITIL Foundation certificate and 2 years of work experience
Classroom with a horse shoe seating, LCD projector, white board, flip chart
...''
Please go to the school's official website for training price and schedule:
http://www.nouriassociates.com/
Phone:888 556 3618
School Address:
Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco
Other training courses offered by Nouri Associates, Inc.:
ITIL v2 Awareness
ITIL v2 Extended Awareness
ITIL for Help Desk Agents
ITIL v2 Foundation Course - Self Paced
ITIL Foundation v2-v3 Bridging
ITIL v2 Foundation
ITIL v2 Foundation Exam Preparation
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Version 3 Foundation
ITIL Practitioner Release & Control
ITIL v2 Service Manager (Masters)
ITIL Practitioner Agree & Define
ITIL v3 Service Manager Bridging
ISO 20000
ISO 20000 for Auditors plus Exam
ISO20000 for Consultants plus Certification Exam
COBIT Foundation
COBIT Awareness
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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