Training Course:ITIL Practitioner Agree & DefineSchool/Trainer:Nouri Associates, Inc.
Columbia, Maryland, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the customer interactions and financial processes in an organization through interactive classroom training.
Course Description
This module focuses on the implementation and management of the processes and functions involved in defining customer requirements, turning those into Service Specification sheets, developing a Service Catalog, SLAs and a Service Improvement Program. You will also focus on implementation and management of the processes involved in IT budgeting, Accounting and Charging.
Audience
ITIL Process Practitioners and ITIL Process Owners
Learning Objectives
At the end of this course, you will be able to:
Understand the ITIL model sufficiently to be able to develop, implement and manage an effective Service Level Management function within the organization.
Take and pass the exam for the Practitioner’s Certificate in Agree and Define
Understand best practices for developing customer service level requirements, turning those into Service Specification sheet and a service Catalog, and developing a SLA and a Service Improvement Program.
Understand best practices for developing an effective IT budgeting, accounting and charging process for the organization.
Course Organization Logistics
6 �16 participants
1 breakout room
Learners need to submit copy of ITIL Foundation Certificate
Participants should have ITIL Foundation certificate and 2 years of work experience
Classroom with a horse shoe seating, LCD projector, white board, flip chart
Student/Class Materials
Each student receives copies of the visual aids used. Also available for reference during the course is the ITIL Service Support book.
Course Prerequisites
The ITIL Foundation Certificate Before taking the Practitioner examination the candidate must have attended accredited training and successfully completed the practical assignments.
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Please go to the school's official website for training price and schedule:
http://www.nouriassociates.com/
Phone:888 556 3618
School Address:
Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
Jobs & Resumes: Columbia
Houses & Roommates: Columbia
Other training courses offered by Nouri Associates, Inc.:
ITIL v2 Foundation Course - Self Paced
ITIL Foundation v2-v3 Bridging
ITIL v2 Foundation
ITIL v2 Foundation Exam Preparation
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Version 3 Foundation
ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
ITIL Practitioner Release & Control
ITIL v2 Service Manager (Masters)
ITIL v3 Service Manager Bridging
ISO 20000
ISO 20000 for Auditors plus Exam
ISO20000 for Consultants plus Certification Exam
COBIT Foundation
COBIT Awareness
CMMI
BS15000 Certification
COBIT Implementation Workshop
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