ITIL v3 Service Manager Bridging

Nouri Associates, Inc.
San Francisco, CA, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL Expert certification level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL version 3). This course is also available to holders of previous certifications at the Practitioner level, when the total number of recognized credits is 12 or higher. The course is designed teach the new content of the ITIL v3 Service Lifecycle, and to bridge all the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this approach: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Course Description
In this intensive 4 day, instructor led classroom course, participants will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL version 3, along with the changes from previous versions of ITIL. Through a combination of lecture and interactive exercises, candidates are prepared for taking and passing the ITIL v3 Manager Bridge exam. The exam is available as an option at the end of the course.

Audience
Holders of ITIL v2 Service Manger Certificate or 12 credits in other advanced ITIL v2 Practitioner Courses

Learning Objectives
At the end of this course, you will be able to:
Understand the reasons for the ITIL v3 update
Learn the concepts of Service Management as a Practice
Understand the Service Lifecycle at the core of ITIL v3
Be confident in the general concepts, definitions, key principles and models of ITIL v3
Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL v3 processes
Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL v3
Understand implementation considerations
Prepare for the ITIL v3 Manager Bridge examination.


Course Organization Logistics
A maximum of 12 people can attend this course with 1 instructor.
Classroom with U-shaped seating arrangement
2 break out rooms where available- Whiteboard, flipchart, projector
Previous ITIL Certificate numbers need to be provided prior to the start of the course


Student/Class Materials
Copy of visual aids used in the classroom Practice Exam, Case Study, Homework and Assignments

Course Prerequisites
Manager’s Certificate in IT Service Management (ITIL versions 1 or 2). Candidates must provide proof of attaining previous qualifications before registering for the course. Candidates are expected to be familiar with the content of the five ITIL Service
...''

Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

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