ISO 20000

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Requirements for ISO 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO 20000 standard and all it’s components.

Course Description
In this case study driven course you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This e-learning course will help you understand the benefits of applying the ISO 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements

Audience
Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers

Learning Objectives
At the end of this course, you will be able to:
Understand the principles of Service Management
Identify the benefits of applying the BS15000 processes
Understand the implementation route to achieve BS15000
Know relationships between the different Service Management processes
Understand what BS15000 means in a practical, real world, perspective
...''

Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

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CMMI
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