Training Course:ISO20000 for Consultants plus Certification ExamSchool/Trainer:
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' ISO 20000 for Consultants is an intensive case study oriented 3 days workshop designed for internal auditors and consultants who play a role in the ISO 20000 implementation or in providing support around ISO 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepare you to conduct a ISO 20000 assessment or audit.
Course Description
This interactive workshop leading to ISO 20000 consultant’s examination is designed to provide a basic level of knowledge in the ISO 20000 IT Service Management standard and its application. It is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the itSMF’s ISO 20000 Certification Scheme. The course covers the interpretation and application of the ISO 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the itSMF’s ISO 20000 Certification Scheme. Internal auditors involved in preparing an organization for ISO 20000 Certification may find this course more appropriate than the Auditor course. The exam will be conducted at the end of the training.
Audience
IT Consultants, Quality Consultants, IT Service Providers, IT Service Managers, IT Auditors involved in the implementation of ISO 20000/BS15000.
Learning Objectives
At the end of this course, you will be able to:
Understand the benefits of achieving ISO 20000 /BS15000 certification
Define your path towards implementation of ISO 20000/BS15000
Define the relationships between the different Service Management processes from an implementation perspective
Understand the role change imposes on an organization and how to deal with this from a ISO 20000/BS15000 implementation perspective
Understand what is required for ISO 20000 Audit.
Course Organization Logistics
6-16 participants
Classroom with a horse shoe seating
LCD projector, white board, flip chart
Student/Class Materials
Students will be provided with a manual containing a copy of the classroom visual aids, assignments, sample exam and a feedback form.
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Please go to the school's official website for training price and schedule:
http://www.nouriassociates.com/
Phone:888 556 3618
School Address:
Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco
Other training courses offered by Nouri Associates, Inc.:
Microsoft Operations Framework Orientation - Self Paced
ITIL Version 2 Foundation Course with ITIL ALIVE
ITIL Version 3 Foundation
ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
ITIL Practitioner Release & Control
ITIL v2 Service Manager (Masters)
ITIL Practitioner Agree & Define
ITIL v3 Service Manager Bridging
ISO 20000
ISO 20000 for Auditors plus Exam
COBIT Foundation
COBIT Awareness
CMMI
BS15000 Certification
COBIT Implementation Workshop
ITIL for Executives
ITSM Mobilization Workshop
ITIL/ITSM Tool Analysis & Selection Workshop
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