ITSM Mobilization Workshop

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ITSM Mobilization Workshop is an intensive workshop facilitated by very experienced IT Service Management trainers/consultants. In five days you, as part of the core Implementation team and IT leadership, will build a business case and an action plan for the adoption of ITIL as a service management model.

Course Description
This exciting, 5-day workshop is the answer to “what’s next�in your ITIL/ITSM journey. After completing the ITIL® Foundations training, you understand the benefits of your organization moving forward with an ITSM implementation program. Through a series of facilitated assessments, in-depth discussions with ITIL field experts, and a structured, proven process, this workshop takes you to the next step by creating awareness within your team of the current state of ITIL processes in your organization. At the end of the week’s session, the team will have built a prioritized plan for moving the organization ahead in its ITSM program. This workshop builds on the ITIL Foundations training to include discussions on the realities of process implementation in your organization with subject matter experts. A team of up to 16 participants will be identified to represent the core IT organization. This team will then be led through a process to assess and identify the gaps in the current service delivery against the ITIL best practice. What makes this process unique on the market is that the team also bases its assessment on the gaps applied against the ISO/IEC 200000 international standard for Service Management compliance. Where most organizations exhibit some level of adherence to tasks within ITIL processes, the requirements for evidence of compliance, as dictated by the ISO/IEC 200000 standard, provide the check and balance against proof points of delivery. The ITSM Mobilization workshop is focused on building a team and creating synergy to manage cultural change, and culminates with the creation of a prioritized plan unique to your organization, enabling it to move forward with its ITSM program.

Audience
IT leadership, IT Service Managers, ITSM Process Team

Learning Objectives
At the end of this course, you will be able to:
Understand and transfer your knowledge of the core ITIL processes: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Release Management, and Service Level Management.
Develop an understanding of the benefits of implementing ITIL in your organization.
Identify a core team with critical mass within your organization.
Develop a shared understanding of the position of your organization based on a common language.
Create a pragmatic and practical approach to ITIL implementation.
Produce a gap analysis between the current situation and best practices and subsequently, identify and prioritize areas for improvement.
Organize potential activities in order of priority to reflect return on effort/investment.
Create a grounded plan for the consideration of the senior management.


Course Organization Logistics
Up to 16 participants
2 break out rooms
Classroom with a horse shoe seating
LCD projector, white board, flipchart
Venue setting preferably outside the office location


Student/Class Materials
Each student receives copies of the visual aids used.
...''

Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

ITIL v3 Service Manager Bridging
ISO 20000
ISO 20000 for Auditors plus Exam
ISO20000 for Consultants plus Certification Exam
COBIT Foundation
COBIT Awareness
CMMI
BS15000 Certification
COBIT Implementation Workshop
ITIL for Executives
ITIL/ITSM Tool Analysis & Selection Workshop

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