ITIL/ITSM Tool Analysis & Selection Workshop

Nouri Associates, Inc.
San Francisco, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Implementing ITIL or any Service Management model requires the adoption and application of tools. There are quite a number of tools available in the market but which one is best for you? This workshop will help you in defining your own requirements and helps you in setting up a selection path.

Course Description
The tool you select to support your IT support and delivery processes needs to be catered to the needs of your organization large or small. In two days you will learn to understand how a tool can support your organization and what type of tool suits your requirements best. Furthermore you will learn what it takes to select a tool, what support you require, and what a possible selection path can be for your organization.

Audience
IT Service Managers, ITIL process owners, Helpdesk Managers, IT Managers, IT consultants

Learning Objectives
At the end of this course, you will be able to:
Have a better understanding of what a tool can mean for your organization
Understand what type of tool suits your requirements
How a tool selection path can be set up
What bottlenecks and pitfalls to look out for in the tool selection process
What type of support / maintenance you require


Course Organization Logistics
6 �12 participants
Classroom with a horse shoe seating
LCD projector, white board, flipchart


Student/Class Materials
Each student receives copies of the visual aids used.
...''

Phone:888 556 3618

School Address:

Nouri Associates, Inc.
One Embarcadero Center Suite 500
San Francisco, CA 94111 USA
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127


Jobs & Resumes: San Francisco
Houses & Roommates: San Francisco

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ITSM Mobilization Workshop

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