Performing Quality Assurance and Control

SkillSoft
Nashua, New Hampshire, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ultimate measure of success for any project is whether the results satisfy the project customer. After all, it’s the project customer who determines whether the results of a project were worth the time and money that went into it. However, project managers can’t wait until a project is complete to find out whether the results meet the customer’s needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to risk failure. The American Society for Quality defines quality as "the characteristics of a process, product, or service that bear on its ability to satisfy stated or implied needs." The quality of a project has to be built into each step of a project--every process, every procedure, and every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control. The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that will fulfill the customer’s requirements. The Perform Quality Control process monitors the output of projects and measures whether the results of a project meet customer requirements. This course prepares project managers to perform both Project Quality Management processes. It provides a foundation for executing the quality management plans for individual projects and creating continuous improvement of processes from one project to the next. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Target Audience
Project managers who are seeking to further their project management skills to more advanced levels

Expected Duration
2.5

Lesson Objectives:

Performing Quality Assurance

recognize the benefits of performing project quality assurance.
match each input to performing project quality assurance with the description of its purpose.
match tools and techniques for performing project quality assurance with the descriptions of their possible results.
analyze the effect of a proposed change on cost of quality in a given scenario to determine whether the change should be made.
match the outputs from the Perform Quality Assurance process with examples of the possible results.

Performing Quality Control

identify the benefits of performing project quality control.
match each input to performing project quality control with the description of its purpose.
match the tools and techniques for performing project quality control with their descriptions.
create a Pareto diagram for a given situation.
match outputs from performing project quality control with their uses. ...''

Phone:877.545.5763

School Address:

SkillSoft
107 Northeastern Blvd.
Nashua, NH 03062 USA
603-324-3000

World Headquarters
SkillSoft PLC
Belfield Office Park
Clonskeagh
Dublin 4, Ireland
Phone: +353 1 218 1000

SkillSoft Asia Pacific Headquarters
Level 1
71 Epping Road
(PO Box 365, North Ryde NSW 2113)
North Ryde NSW 2113
Sydney Australia
Phone: +61 2 9886 0500

SkillSoft U.K. Ltd.
EMEA Headquarters (U.K.)
Compass House
2nd Floor
207-215 London Road
Camberley
GU15 3EY
Phone: +44 (0) 127 640 1950

SkillSoft Canada Services Center
20 Knowledge Park Drive
Fredericton, NB E3C 2P5
Canada
Phone: 506-457-1285

Jobs & Resumes: Nashua
Houses & Roommates: Nashua

Measurement Systems
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)
Project Life Cycles and Stakeholders
Project Management
Project Planning
Executing, Monitoring & Controlling, and Closing a Project
Budgeting and Controlling Costs
Planning for Quality
Analyzing Project Risk
Project Human Resource Management
Program Planning
PROJECT MANAGEMENT PROFESSIONAL (PMP) EXAM
ITIL V3 - ITIL and the Service Lifecycle
ITIL V3 - Service Strategy Fundamentals
ITIL V3 - Service Strategy Processes
ITIL V3 - Continual Service Improvement
PROFESSIONAL IN HUMAN RESOURCES (PHR)
Human Resources Fundamentals (HRCI/PHR)
Strategic Management (HRCI/PHR)

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