Training Course:Establishing Team and Customer RelationshipsSchool/Trainer:SkillSoft
Nashua, New Hampshire, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where cross-cultural issues abound.
Target Audience
Individuals interested in the Help Desk Institute’s (HDI) Customer Support Specialist (CSS) certification
Expected Duration
2.0 hours
Objectives :
Lesson Overview
recognize the benefits of teamwork in a Customer Support Center
Being a Team Player
match actions that will promote teamwork in a Customer Support Center to examples of each
Strong Leadership and Successful Teams
determine the obstacles to a team’s success in a given scenario and recommend actions for improvement
recognize examples of the strategies a strong team leader can use to develop an effective team
Lesson Overview
recognize the benefits of being able to relate to customers
Building Effective Customer Relationships
recognize examples of techniques for establishing effective customer relationships
Encouraging Customer Involvement in Problem Solving
in a given scenario, encourage customer involvement in problem solving
identify the techniques used to involve customers in solving problems
Communicating Effectively across Cultures
match the methods used for effective cross-cultural communication to examples ...''
Please go to the school's official website for training price and schedule:
http://www.skillsoft.com/
Phone:877.545.5763
School Address:
SkillSoft
107 Northeastern Blvd.
Nashua, NH 03062 USA
603-324-3000
World Headquarters
SkillSoft PLC
Belfield Office Park
Clonskeagh
Dublin 4, Ireland
Phone: +353 1 218 1000
SkillSoft Asia Pacific Headquarters
Level 1
71 Epping Road
(PO Box 365, North Ryde NSW 2113)
North Ryde NSW 2113
Sydney Australia
Phone: +61 2 9886 0500
SkillSoft U.K. Ltd.
EMEA Headquarters (U.K.)
Compass House
2nd Floor
207-215 London Road
Camberley
GU15 3EY
Phone: +44 (0) 127 640 1950
SkillSoft Canada Services Center
20 Knowledge Park Drive
Fredericton, NB E3C 2P5
Canada
Phone: 506-457-1285
Jobs & Resumes: Nashua
Houses & Roommates: Nashua
Other training courses offered by SkillSoft:
Developing Employees (HRCI/PHR)
Employee and Labor Relations Strategies
Safety, Health, and Security Strategies
Compensation and Benefits Strategies
Workforce Planning and Employment Strategies
Managing the Quality of the Customer Support Service Center
Customer Service Procedures
Managing Conflict, Stress, and Time
Effective Communication Skills
Interacting with the Customer
Support Center Services
The Customer Support Specialist
ECDL/ICDL 4
OFFICE WORD 2007
EXCEL 2007
POWERPOINT 2007
OUTLOOK 2007
ACCESS 2007
MICROSOFT PROJECT 2002: SPECIALIST CERTIFICATION
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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