Training Course:Peer Mentoring: A Practical Approach to Knowledge TransferSchool/Trainer:Oregon Health & Science University
Beaverton, Oregon, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Peer Mentoring teaches people how to deliver on-the-job training. Originally developed for engineers at Microsoft, Peer Mentoring has evolved over the last ten years to help thousands of individuals and teams cross-train, transfer knowledge, and get new staff up to speed quickly and efficiently. The course is a fast paced, one-day program that uses plain language and practical tools to develop communication and training skills.
Benefits of Attending This Workshop:
This course will benefit anyone at any level of the business who is responsible--either formally or informally--for mentoring other employees. The tools and processes taught in this course will greatly increase the effectiveness of on-the-job training while preserving the sanity of those who are called upon to mentor.
In particular, this workshop
Provides a simple model for communication between individuals and across teams
Improves consistency in product or service delivery
Supports organizations going through transition
Shortens ramp-up to productivity
Reduces mistakes and frustration within the organization
Develops leadership skills for Peer Mentors
Course Outline
Roles in Peer Mentoring
Outline job descriptions for manager, mentor and apprentice specific to your company
Consider the benefits of being a better peer mentor
Provide tips for how to be a successful apprentice
Write goals that help guide the relationship and the work
Conduct a "first meeting" to set expectations and discuss a plan for moving forward
Managing Communication
Cover practical communication techniques for all three roles and role responsibilities
Say how to communicate in the way that works best for the mentor (email, open door, time of day, interruptions)
Use regular status meetings, and status reports to consistently stay in touch
Develop practical advice on how to ask a well thought out problem solving question
Focusing on the Most Important Information
Learn to quickly build a foundation before teaching a skill
Define the "air, food and water" that must be covered at the beginning
Paint a "big picture" to provide context
List and prioritize the skills needed
Telling What You Know
Pick up basic teaching techniques
Determine the "least amount of information necessary"
Move skills and information from short term memory to long term memory
See how to do the most effective demonstration
Leveraging Learning Styles
Define four different learning styles
Consider how "learning styles" affect "teaching styles"
Use different teaching styles with different learners
Help apprentices identify their own learning style
Assessing Knowledge
Use open ended questions to assess the apprentice
Figure out what they already know before starting
Check in to make sure they’re learning
Ensure they have clear priorities before turning them loose
Giving and Getting Feedback
Look for opportunities for peer-appropriate feedback
Define the characteristics of good feedback
Learn how to focus on the goal, not the person
Discuss how to ask for feedback
Developing an Action Plan
Create a Peer Mentoring plan
Identify obstacles to success
Discuss ways to bring Peer Mentoring tools back to a larger group
Tools You Will Receive
Role definitions for peer mentors, managers and apprentices
Techniques for managing day-to-day interactions with less wasted time
Strategies for breaking vast knowledge into manageable chunks
Model for creating a one-hour "lesson plan" in five minutes
Tips for determining the least information necessary to make a point
Ways to identify and teach to different learning styles
Questions to ensure that learning has happened
Methods for preparing peer feedback
Visual, practical reminders for the peer mentor’s desktop
...''
Please go to the school's official website for training price and schedule:
http://www.ogi.edu/
http://cpd.ogi.edu/
Phone:(503) 748-1121
School Address:
Center for Professional Development
OGI School of Science & Engineering
20000 NW Walker Road
Beaverton, OR 97006 USA
Jobs & Resumes: Beaverton
Houses & Roommates: Beaverton
Other training courses offered by Oregon Health & Science University:
Perl
Engineering Software Quality
Developing Web Service Clients with Java
Writing Use Cases
Windows Presentation Foundation (WPF)
Windows Communication Foundation (WCF)
Six Sigma Green Belt / Black Belt
Project Management
Project Portfolio Management
Leading Through Conscious Influence
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