Training Course:ITSM/ITIL Practitioner: Release and Control (IPRC)School/Trainer:ProTech Professional Technical Services Canada, Ltd.
Calgary, Edmonton, Ottawa, Toronto, Vancouver, Victoria, Winnipeg, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course focuses on implementing and managing the Release and Control activities, processes and functions that are required to stabilize an IT infrastructure through effective Change, Configuration and Release Management processes. It spans 4 days of lectures (40%) and hands-on individual and group competency exercises (60%) and one day of exam review, preparation and testing. Approximately 20 hours of self-study is recommended prior to and during the course.
Audience: The IT Service Management (ITSM) Practitioner Release and Control (IPRC) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release and Control processes in an IT Service Organization that has implemented, or started to implement, ITIL-based Release and Control processes. The target group consists of senior operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing the processes of Change, Release and Configuration Management.
Topics:
Managing
Plan Key Activities
Plan Exchange Of Information Relevant To Managing Release And Control Processes
Initiate Actions To Ensure Key Activities In The Processes Meet Objectives
Report On Effectiveness And Efficiency Of Activities In The Release And Control Processes
Organize Exchange Of And Provide Information To Other Processes, Users & Suppliers
Maintain Procedures
Maintain Configuration Baselines & Status Information
Provide Instructions To Design Build & Configure Releases; Advise On Back-Out & Test Plans; Plan Release Implementations
Monitor Logistics Of Internal & Purchased Releases
Coordinate & Monitor Changes
Monitor And Optimize The Release & Control Processes
Propose Improvements
Plan & Conduct Change, Release And Configuration
Prerequisites: Students should have Foundation Certificate in IT Service Management. They should also have at least three years’ experience as a Practitioner and/or completion of ProTech’s Stabilization 2 workshop is strongly recommended.
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Please go to the school's official website for training price and schedule:
http://www.protechtraining.ca/
Phone:866-821-9311
School Address:
111 Peter Street
Suite 626
Toronto, ON M5V 2H1 Canada
Jobs & Resumes: Calgary, Edmonton, Ottawa, Toronto, Vancouver, Victoria, Winnipeg
Houses & Roommates: Calgary, Edmonton, Ottawa, Toronto, Vancouver, Victoria, Winnipeg
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