Training Course:Using IT For TeleworkingSchool/Trainer:Learning IT
Stirling,Glasgow,Inverness, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' A 12-24 month development Programme, developing the IT and interpersonal skills required for the teleworking environment.
Learning IT, Scotland’s Leading Centre for IT Modern Apprenticeships, offer a 12-24 month programme to help develop IT skills and also the ’softer’ skills required for the teleworking environment. The time span of this qualification allows for long-term personal development, delivered through a blended learning approach of e-mail, telephone and face-to-face support. Using IT for Teleworking has the added benefit of being a nationally recognized qualification.
Benefits of the Using IT Modern Apprenticeship
A City and Guilds approved Qualification.
Developing IT skills to ’power user’ level.
Building self-reliance in the use of IT.
Developing a professional approach:
Written and spoken communication skills;
Problem solving;
Teamworking;
Expanding on knowledge of health and safety and data protection.
A good foundation for moving on to a supervisory role.
Presentation of certificates at an awards ceremony held at our premises.
Course outline
Delivery:
One to one coaching with a dedicated trainer on site.
Tailored to individual and business needs.
Optional supplementary training at Learning IT.
Online support.
Target Group:
Anyone who uses IT in a teleworking environment.
Pre-requisites:
A commitment to developing IT skills and professionalism.
Course Content:
The fundamentals of Using IT in Teleworking
Using technology as a communications tool
The use of communications equipment and resources
Introducing legislation in the use of technology
- Health and Safety, Data Protection, Software licensing, Copyright.
Operating to company standards.
Dealing with IT errors.
Clarifying job role and line of supervision.
Using IT effectively in teleworking
Effective and efficient use of company resources
Maintenance of equipment
Relevant legislation
Maintaining file storage systems
Maintaining media and documentationstorage
Backup procedures
Continuous improvement
Time management using IT
Achieving work objectives
Communicating Information Electronically
Transmitting messages electronically
Ensuring successful transmission
Resolving transmission problems
Incoming messages
Using software for retrieval and processing of messages
Accessing information systems
Carrying out searches
Processing information
Producing documents in Teleworking
Identifying document requirements
Retrieving and creating files
Producing documents for customers
Using software facilities and functions
Selecting output methods and parameters.
Health and safety
Company health and safety policy
- how this affects the individual
The legislation
Workplace risks
Personal conduct
Personal Development
Training needs Analysis
Personal Development plan
Information sources for personal development
Developing working relationships with colleagues
Optional modules (choose from)
Producing spreadsheet documents
Producing documents using graphics
Maintain and use databases
Operating Service delivery systems for customers
Developing and maintaining positive caller relationships
Solving problems for customers
Processing goods and services documents
...''
Please go to the school's official website for training price and schedule:
http://www.learningit.com
http://www.learningit.com/vocational/usingitforteleworking.htm
Phone:01786 478 478 Fax: 01786 478 222
School Address:
Head Office
Drummond House
Wellgreen
Stirling
FK8 2DZ
Tel: 01786 478 478
Fax: 01786 478 222
Glasgow Office
The Ca’d’Oro
45 Gordon Street
Glasgow
G1 3PE
Tel:0141 248 5000
Fax:0141 221 5003
Inverness Office
The Green House
Beechwood Business Park
Inverness
IV2 3BL
Tel: 01463 717716
Fax: 01463 667344
Jobs & Resumes: Stirling, Glasgow, Inverness
Houses & Roommates: Stirling, Glasgow, Inverness
Other training courses offered by Learning IT:
MICROSOFT ACCESS ADVANCED
Microsoft Outlook Fundamentals
Microsoft Outlook Advanced
Using the Internet
MICROSOFT PROJECT
Business Administration to Modern Apprenticeship level
Management Level 4
Training & Development Level 4
Using IT
Operating IT
Installing and Supporting IT
IT Customer Response
IT Customer Systems Support
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