Installing and Supporting IT

Learning IT
Stirling,Glasgow,Inverness, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' A 12-24 month development Programme, enhancing both technical IT and interpersonal skills.

Learning IT, Scotland’s Leading Centre for IT Modern Apprenticeships, are offering this programme for young staff to help them develop Technical skills and also the ’softer’ skills required for the business environment. The time span of this qualification allows for long-term personal development, with the focus on installing and supporting IT in the workplace. The Programme will be delivered both onsite and at our training centre in Stirling, and will lead to a nationally recognised qualification.

Benefits of the IT Modern Apprenticeship

A City and Guilds approved Qualification.

Developing Technical skills and knowledge for the workplace

Developing a professional approach:

Written and spoken communication skills;

Problem solving;

Teamworking;

Expanding on knowledge of health and safety and data protection.

A good foundation for further professional development

Course outline

Delivery:

One to one coaching with a dedicated trainer on site.

Tailored to individual and business needs.

Optional supplementary training at Learning IT.

On line support.

Target Group:

Anyone who maintains a computer system in a business environment.


Pre-requisites:

A commitment to developing IT skills and professionalism.








Course Content:

Core modules

Improve the Use of IT within the Business

Hardware

Software

Training Needs
Automated Procedures

Health and safety

Company health and safety policy - how this affects the individual

The legislation

Workplace risks
Personal conduct
Personal Development

Training needs Analysis

Personal Development plan

Information sources for personal development

Developing working relationships with colleagues
Optional modules (choose from)

Evaluate and acquire hardware and software

Producing recommendations as to the suitability of hardware and software
Install hardware


Preparing work schedules

Checking resource availability

Assembling PCs,

Connecting and setting up peripherals

Connecting workstations to networks
Install software

Installing new or upgraded software,

Loading and configuring both system and application software
Conduct System Testing


Preparing for system testing

Carrying out specific diagnostic tests

Reviewing the results of new installations, upgraded or modified systems
Provide Customers with IT Support


Escalation procedures,

Effective communication

Reviewing support agreements
...''

Phone:01786 478 478 Fax: 01786 478 222

School Address:

Head Office
Drummond House
Wellgreen
Stirling
FK8 2DZ

Tel: 01786 478 478
Fax: 01786 478 222


Glasgow Office
The Ca’d’Oro
45 Gordon Street
Glasgow
G1 3PE

Tel:0141 248 5000
Fax:0141 221 5003


Inverness Office
The Green House
Beechwood Business Park
Inverness
IV2 3BL

Tel: 01463 717716
Fax: 01463 667344

Jobs & Resumes: Stirling, Glasgow, Inverness
Houses & Roommates: Stirling, Glasgow, Inverness

Microsoft Outlook Advanced
Using the Internet
MICROSOFT PROJECT
Business Administration to Modern Apprenticeship level
Management Level 4
Training & Development Level 4
Using IT
Using IT For Teleworking
Operating IT
IT Customer Response
IT Customer Systems Support

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