Telephone Skills Workshop

Mouse Training
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external.



Course Outline
Call Types

Incoming
Outgoing
Internal


Call Preparation

Essential items
Considerations


Incoming Calls

Courtesy and efficiency
The external customer
Difficult situations
Taking / passing messages
Follow ups
Providing the right information
Returning calls
Being assertive

Outgoing Calls

Preparing the call
Speaking to the right person
Dealing with obstructions
Being assertive
Follow ups


Internal Calls

The internal customer
Dealing with colleagues
Getting it right
Speed and efficiency



...''

Phone:+44 (0) 20 7920 9500

School Address:

7th Floor Crystal Gate
28-30 Worship Street
London
EC2A 2AH
United Kindom


Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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