Training Course:Communication and Time ManagementSchool/Trainer:Mouse Training
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The aim of the course is for delegates to enhance their own personal working style by introducing a range of practical models. Delegates are given ample opportunity to practice the models in the ’safe’ training environment, and receive constructive feedback from colleagues.
A variety of training methods are used on the course, including group discussion, questionnaire analysis, syndicate work, practical demonstrations and ’skill practice’.
At the end of the 1 day programme, delegates will be able to proficiently use time management as an effective tool for a more productive working day.
Delegates will also set a S.M.A.R.T. action plan as a result of the programme. A feature of the programme is the use of a knowledge/Skill Checklist - a list of the knowledge and skills being developed on the programme. Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited from the course. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
Course Outline
Communication skills
Appreciate the benefits of improved communication skills, and the importance of confidentiality in certain matters
Define their personal behavioural style in business dealings with others
Understand assertiveness, aggressiveness and passivity and identify the differences between the 3 communication styles
Use the 3 steps to assertive behaviour to influence situations
use the EEC (Example - Effect - Change) model for giving feedback to staff
Time Management
Analyse their present use of time
Apply a structured process to deciding key activities
Appreciate the use of planning tools
Set S.M.A.R.T. task based objectives for themselves, and others
Understand the benefits, and pitfalls, of delegation
Know a process in order to effectively delegate tasks to staff, and to apply the process
...''
Please go to the school's official website for training price and schedule:
http://www.mousetraining.com/
Phone:+44 (0) 20 7920 9500
School Address:
7th Floor Crystal Gate
28-30 Worship Street
London
EC2A 2AH
United Kindom
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
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