Training Course:Helpdesk Excellence WorkshopSchool/Trainer:Mouse Training
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course has been designed to allow delegates to explore the role of a Help Desk within an organisation with a view to improving the level of service offered.
Upon completion of this workshop delegates will be able to:-
Understand the importance of their role on the help desk and as part of a team
Identify and appreciate customer needs
Communicate with all customers to achieve effective outcomes
Resolve problems in the most effective way and in line with Help desk procedures
Handle awkward situations in an appropriate and successful way.
Course Outline
The Role of the help desk
What is good service?
Meeting the Needs of the Customers & understanding the customer
Managing Expectations
How you make a difference
Communication by phone, achieving the best outcomes
Working as part of a team
Your individual action plan
Communication Styles & techniques for success
Problem resolution & follow up actions
Assertive behaviour
Managing Difficult Customers
Coping with stress
...''
Please go to the school's official website for training price and schedule:
http://www.mousetraining.com/
Phone:+44 (0) 20 7920 9500
School Address:
7th Floor Crystal Gate
28-30 Worship Street
London
EC2A 2AH
United Kindom
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
Search other schools for Helpdesk Excellence training resources.
Other training courses offered by Mouse Training:
Customer Care for Public Sector Organisations
Time for Success
Time Management
Communication and Time Management
Selling Professional Services
Negotiating Skills
Interviewing Techniques
Recruitment and Selection Interviewing Skills
Appraisal Interviewing Skills
Train the Trainer
Media Awareness
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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