Exceptional Customer Service Workshop

System Technology Institute
Camarillo, Seattle, Washington DC, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' At the end of this workshop you’ll be able to:

Identify what service means to the customer
Build stronger relationships with others
Deal with customer’s concerns/problems
Include customers in your business�growth
Go beyond ‘good�to ‘great�
Attract new customers or clients
Make working with you a win/win situation
Prerequisites

For all managers or business owners who want to build a reputation for service excellence. For the leaders who know that being better is always possible and want to reach the next level of excellence.

Course Content

The customer’s perspective
Strategies for finding out what they really want
The impact of the disgruntled customer
Getting your customers on your side
Customer round tables �getting inside their heads
Processes for getting your customers to build your business
The use of incentives and rewards
Advertising and promotions that show your organization’s values
The value of sponsorships and community work
...''

Phone:1-888-299-9071

School Address:

System Technology Institute
P.O. Box 96503, PMB 74102
Washington DC 20090-6503

System Technology Institute
93 S. Jackson Street, PMB 74102
Seattle WA 98104-2818

System Technology Institute
1280 Calle Aurora
Camarillo CA 93010-8438

USA


Jobs & Resumes: Camarillo, Seattle, Washington DC
Houses & Roommates: Camarillo, Seattle, Washington DC

Requirements Management Workshop
Large-Scale Agile Software Project Management
Large-Scale Software Project Management
Software Cost Estimation
Scrum, Agile Methods and the Rational Unified Process
Leading Through Change
Handling Tough Performance Issues
Building an Outstanding Team
Communication for the Business Leader
Supervision

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