Improving and Maintaining Quality Service

CUNA Center for Professional Development
Madison, Wisconsin, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Discover the importance of developing a sales culture �no longer a luxury for credit unions. Provides front-line staff with practical advice for developing quality service, overcoming barriers, and maintaining a positive sales attitude.

Topics include:

� How Good Do You Want to Be?

� Good Service Starts at Home—Internal Customers

� How Credit Unions Give Great Service

� How Members Evaluate Service

� The Basics—Make Me Feel Special

� Great Service is Systems, Not Just Smiles

� Have a Fixation with Finding Solutions

� Handling Difficult Situations

� Cultivate a Member Service Culture ...''

Phone:800-356-9655

School Address:

Madison, WI
5710 Mineral Point Rd
Madison, WI 53705-4454

Washington DC
601 Pennsylvania Ave NW, South Bldg
Washington DC 20004-2601

Jobs & Resumes: Madison
Houses & Roommates: Madison

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