Leading Through Excellence Workshop

Professional Development Centre, University of Toronto
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This 12 day program is designed for Project Managers and Team Leaders, Supervisors, Managers and Professionals who require the foundational leadership skills to lead and support the day to day activities of their employees.

This program is designed to build the foundations of excellence in leadership. The program material incorporates the following competencies: customer service orientation; fiscal accountability; innovation; results orientation; and teamwork. The following role specific competencies are also covered: developing others; leadership; listening, understanding and responding; planning, organizing and coordinating; and problem solving.

The sessions are presented in the classroom and are supported by exercises, case studies and role plays. This is followed up by awareness / field assignments that are completed by the participants while back on the job.

Participants are supplied with a learning journal where they record their learning experiences and field assignments. To complement the resource material topics, each participant will receive job aids highlighting the key points of learning.

Instruction will take place in a supportive environment that recognizes the participants come to the program with a wide variety of learning styles and backgrounds.

Evaluations will be given for each of the six topics to get feedback on the course content, instruction and the participants learning experience.

The program covers the following topic areas:
?Interpersonal Communications
?Coaching and Delegating
?Handling Conflict
?Labour Relations and Human Rights
?Negotiation Skills
?Dealing with Difficult People
?Time Management
?Leadership
?Team Building
?Problem Solving and Decision Making
?Project Managment
?Client / Customer Relations
...''

Phone:416-978-3481

School Address:

Mailing Address:
Faculty of Applied Science and Engineering
35 St. George Street, Toronto, ON M5S 1A4, Canada

Courier Address:
Bahen Centre, Room 8143
40 St. George Street, Toronto, ON M5S 2E4, Canada


Jobs & Resumes: Toronto
Houses & Roommates: Toronto

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Interpersonal Communication
Coaching and Delegating
Personality Dimensions
Handling Conflict
Labour Relations and Human Rights
Dealing with Difficult People
Time Management
Negotiation Skills
Leadership

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