Training Course:Facilitation Skills for Business Analysts (Live eLearning) WorkshopSchool/Trainer:International Institute for Learning, Inc.
New York City, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.
Who Should Attend
It is important for you to attend if you:
Work as a business analyst
Define and manage requirements through the development life cycle
Elicit information from stakeholders to define requirements
Solve business problems
Performance Focus
Business analysis
Defining solutions to business problems
Requirements elicitation
Facilitation of meetings
Negotiation skills and techniques
Decision analysis
Learning Objectives
Upon completion, participants will be able to:
Acquire information necessary to the definition of requirements
Conduct a requirements information gathering session
Identify alternate solutions to business problems
Get agreement that the solution is usable in the business environment
Course Overview
Foundation Concepts
The role of the business analyst
The IIBAâ„?BABOKâ„?knowledge areas
The business analyst and the product/project life cycle
Facilitation skills for the business analyst
Requirements Communication through Requirements Planning and Management and Enterprise Analysis
Overview of requirements communication through requirements planning and management and enterprise analysis
Meeting basic communication challenges
Requirements communication planning (including stakeholder assessment)
Managing requirements conflicts
Targeted Elicitation Techniques for Requirements Communication
Synergy between requirements communication and requirements elicitation
The information gathering plan
Cornerstone targeted technique: interviews
Other targeted elicitation techniques
Related general communication skills (listening and empathy)
Group Elicitation Techniques for Requirements Communication
Synergy between requirements communication and group elicitation techniques
Cornerstone group elicitation technique �requirements workshops
Other group elicitation techniques
Related general communication skills �meeting management best practices
Related general communication skills �facilitating best practices
Physical Elicitation Techniques for Requirements Communication
Synergy between requirements communication and physical elicitation techniques
Cornerstone physical elicitation technique �document analysis
Other physical elicitation techniques
Summary of elicitation techniques by usage in the requirements process
Related interpersonal skills �problem solving
Requirements Communication through Solution Assessment and Validation
Synergy between requirements communication and solution assessment and validation
Cornerstone technique �requirements Reviews
Related general communication skill �presenting
Related interpersonal skill �influencing
Special Facilitation Skills �Negotiating and Mediating
Synergy between requirements communication, negotiating and mediating
Negotiating
Mediating
Recap & Closing
...''
Please go to the school's official website for training price and schedule:
http://www.iil.com/
Phone:800-325-1533 or +1-212-758-0177
School Address:
110 East 59th Street, New York, NY 10022-1380
Jobs & Resumes: New York City
Houses & Roommates: New York City
Travel Agencies: New York City
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