Lean Six Sigma Workshop

International Institute for Learning, Inc.
Atlanta, Dallas, Memphis, Orlando, Pittsburgh, Princeton, Philadelphia, Raleigh, Tampa, Washington, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This one day, highly interactive learning experience will demonstrate the power behind the most potent quality improvement methodology in decades. Lean Six Sigma is not only about process improvement. As any experienced Lean Six Sigma practitioner will tell you, it changes the way you think about the business problems that challenge leaders, workers, and customers. Participants will walk away from this one-day session with a new vision and mindset that will translate to new ways of improving and managing processes, projects, products and services. Experiencing Lean Six Sigma is a fantastic way to give Lean Six Sigma a “test drive.�
Who Should Attend
Anyone interested in experiencing the fundamental principles, concepts and terminology of Lean Six Sigma will benefit from this event. Utilizing real-world examples and hands-on exercises, this workshop will demonstrate the power behind process improvement, data-based thinking and management by fact. Executives, managers, support employees, account managers, sales representatives, and operational managers who want to know more about Lean Six Sigma, or who support Lean Six Sigma whether internally or externally through customers engaged in this initiative, should not miss this opportunity.

Performance Focus
The most widely recognized benefit of Lean Six Sigma is process management. Participants will learn the value of taking processes that are varied and largely invisible to ones that are uniform and easily visible to those responsible for managing them. They will hear how different types of companies in banking, retail, service, manufacturing, insurance and healthcare have utilized this methodology to deliver substantial bottom-line results to shareholders, while simultaneously improving customer satisfaction and retention. And they will experience the power of Lean Six Sigma through interactive exercises that will lead them to those “ah-ha�moments of lasting change.

What You Will Learn

Why companies are selecting Lean Six Sigma to improve and manage quality
How to tie “activity�to improved results
How to utilize the proven recipe for substantial quality improvement (DMAIC)
The importance of hearing the voice of your customer
The critical factors driving successful Lean Six Sigma implementation and projects
That the roadmap to bottom-line improvement involves reduction in process variation
Benefits of Lean Six Sigma

Gives leadership a standard, data driven approach to improving results
Gives project managers a set of understandable steps and tools to improve project effectiveness
Generates higher net income by lowering operating costs
Improves product and service quality through defect prevention and reduction
Improves customer satisfaction and retention by identifying and meeting customer requirements
Improves employee satisfaction by reducing rework
Course Overview
Foundational Concepts of Lean Six Sigma

Businesses need a proven approach to improving results
Costs of Poor Quality
A quick primer on Lean Six Sigma
Business Process Management
DMAIC, DMADV improvement methodology
ROI of Lean Six Sigma - financial and cultural benefits
Experiencing Lean Six Sigma - DMAIC overview (the improvement recipe)

Identification of the problem that needs to be fixed
Ensure the Lean Six Sigma project is set up for success
Voice of the Customer (VOC): Are you listening?
Metrics: linking strategic and customer measures to the project
The importance of clear operational definitions: Can you measure it?
Verify the accuracy of the measurement system
Process mapping (value stream mapping)
Effectively communicating with data
Reduce knee-jerk reactions by understanding variation
Finding the real root causes of problems
Designing breakthrough solutions
Successful implementation results
Develop an effective transition and control plan
Summary

What did we learn?
How can we apply these lessons going forward?

...''

Phone:800-325-1533 or +1-212-758-0177

School Address:

110 East 59th Street, New York, NY 10022-1380

Jobs & Resumes: Atlanta, Dallas, Memphis, Orlando, Pittsburgh, Princeton, Philadelphia, Raleigh, Tampa, Washington
Houses & Roommates: Atlanta, Dallas, Memphis, Orlando, Pittsburgh, Princeton, Philadelphia, Raleigh, Tampa, Washington

Conflict Resolution for Project Managers
Earned Value Management Systems
Effecting Business Process Improvement
Effective Communication Skills for Project Managers
Effective Negotiating Skills for Project Managers
Effective Presentation Skills
Facilitation Skills for Business Analysts
Leading Cross-Cultural Virtual teams
Lean Six Sigma Black Belt Certification
Lean Six Sigma Green Belt Certification
Organization and People Change Management

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