Leading Cross-Cultural Virtual teams Workshop

International Institute for Learning, Inc.
Boston, Dallas, Denver, Hartford, Miami, New York, San Francisco, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, both geographic and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location.

This course delivers practical concepts and techniques that participants will start using immediately on their global projects. Participants will be taught how to flex their project management and communication skills to accommodate cultural differences and the needs of virtual project environments. Using basic models that identify cultural diversity issues, typical cultural traits and the interplay between organizational, national and ethnic differences, participants will address real world issues.

Who Should Attend
This program is designed for program managers, project managers, people leaders, team leaders and others responsible for managing and working on cross-cultural global projects or tasks and with teams that work predominantly virtual mode. Different versions of the course can be presented to participants at different management levels within an organization. Participants should have experience working on or managing projects that span cultural and/or geographical boundaries.

What You Will Learn
The primary goal of this course is to provide project managers with the knowledge and skills to recognize and address the range of issues and pressures that are unique to global, remote, and virtual team leadership. The workshop will address effectively working across cultures, time zones, countries and making the most of virtual technologies in order to become a better leader in what will soon become the normal mode for managing in the 21st century.

Course Overview
Foundation Concepts

Strategic context: the business environment and the need for global projects
Power of cultural and emotional intelligence
Commonalities and differences
Address common values, goals and objectives to promote unity


What are virtual teams; cross-cultural teams?
Project characteristics
Project Management as a critical business process
Challenges: The people, process and tools issues in cross-cultural virtual teams
Overview of the project management process and core principles
How target competencies form a foundation for effective performance: Project Management, Relationship management, Supplier management, Change management
Global leader skill sets
Cultures


What is a culture?
Examining a culture or country, cultural challenges and business etiquette
Intersecting organizational, national, regional, ethnic and team cultures
Cultural attributes �Hofstede’s Model, Pitagorsky’s Dimensions of a Culture
The power of diversity and its price
Communications


The role of communication in leading cross-cultural virtual teams
Building relationships, establishing mutual confidence and trust
Using cultural diversity awareness, problem solving and effective communication skills to avoid and resolve conflicts
Principles of behavioral communications
Principles of formal project management communications
Impact of technology on communications
Introduction to tools for managing virtual teams
Written (SharePoint, email, Intranet, etc.)
Oral (telephone, face-to-face, videoconferencing, etc.)
Exercise: Email communications in cross-cultural environment
Initiating, Planning, Executing and Controlling Work


Planning virtual work
How cross-cultural issues effect planning, executing and controlling projects
Assigning roles and responsibilities �who does what where: who is delivering what to whom, when and why
Taking advantage of opportunities to develop team members through each phase ofthe project life cycle
Developing a model for leading/managing a global team
Managing project kick-off
Characteristics of an effective cross cultural leader �focus, team ground rules, work co-ordination, problem solving and articulating a leadership action plan/model
Managing Continuous Improvement


Managing virtual cross-cultural post project reviews
Addressing criticism tolerance
Managing process improvement across multiple projects
Documenting and communicating lessons learned
Course Recap & Closing


Exercise: Action planning
Recap of course goals and objectives

...''

Phone:800-325-1533 or +1-212-758-0177

School Address:

110 East 59th Street, New York, NY 10022-1380

Jobs & Resumes: Boston, Dallas, Denver, Hartford, Miami, New York, San Francisco
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Travel Agencies: Boston, Dallas, Denver, Miami, San Francisco

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