TQM in Practice

London Corporate Training Ltd.
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Who should attend:
Senior managers in manufacturing & service organisations, private, institutional or government, who wish to implement improved total quality and performance within their areas of responsibility
Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards
Objectives & Benefits of the Course:
To gain an understanding of the concept of TQM for managing, controlling and improving quality in organizations
To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on achieving world class standards.
The course will cover:

Introduction to TQM
Development of TQM practices
Stages of quality management
Barriers to quality achievement
Quality cost & customer satisfaction
Achieving world-class standards
Competitive advantage through TQM
Principles
Quality Management concepts
Need to be customer focused
Ensuring customer feedback
Defining ‘Best Value�in public service
Ensuring employee feedback
Need for employee feedback
Processes
Elements of quality management
Selection of quality criteria
Quality measurement processes
Statistical quality control
Quality assurance planning
Continuous improvement planning
Implementation
Quality approval certification
Implementation processes
Quality audit procedure
Use of diagrams in quality systems
TQM cost-benefit comparisons
Priority setting in correcting defects
Success Strategies
Need for committed leadership
Overcoming resistance to change
Building multi-skilled TQM teams
Bench-marking quality parameters
Coordinating TQM processes
Setting up a work centred TQM project

...''

Phone:+44 (0) 208 995 8090

School Address:

London Corporate Training Ltd
10 Barley Mow Passage
London
W4 4PH
UK

Jobs & Resumes: London
Houses & Roommates: London

Top Management
Project Management - Effective Design & Implementation
Advanced Management Skills for Senior Managers & Executives
Management Skills for the Modern Day Manager
Effective Communication and Presentations
Effective Written Communication
Leadership and Building Successful Teams
Performance Management, Motivation and Development
Crisis and Change Management - Strategic Planning
Procurement, Contract Management & Effective Negotiation
Internal Audit
Consolidated Bank Supervision
Human Resources and Personnel Management
Managing your Human Resources for best performance
Successful Recruitment, Selection & Team Building
Transformational Training, Development & Motivation
Effective Coaching and Mentoring
Contemporary Skills for Women Managers
Influencing Skills, Assertiveness and Negotiation

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